I bet the Uninstall routine would work even better.

-----Original Message-----
From: Netadmin [mailto:[EMAIL PROTECTED]] 
Sent: Wednesday, July 10, 2002 11:27 AM
To: Exchange Discussions
Subject: RE: Can't open attachments


GroupShield has a HotFix7 (available from their download page) which worked
for me.

-----Original Message-----
From: Baker, Jennifer [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, July 09, 2002 6:51 PM
To: Exchange Discussions
Subject: RE: Can't open attachments


Groupshield is generally reasonably reliable?  Have they threatened you?  If
you testify against them we can provide you with generally reasonably
reliable protection.

-----Original Message-----
From: Tony McCarthy [mailto:[EMAIL PROTECTED]] 
Sent: Tuesday, July 09, 2002 2:51 PM
To: Exchange Discussions
Subject: RE: Can't open attachments


The attachment does enter the Exchange system but the problem turned out to
be Groupshield. Groupshield had gone belly up and seemed to be regarding
every attachment as a potential virus so wouldn't open them. The confusing
part was that there was no useful error message other than something like: -
"Outlook was unable to open attachment". I'm not a great fan of Groupshield
however it's generally reasonably reliable. I ran a repair on it which seems
to have fixed the problem.

Regards
Tony

Are you sure the attachment enters the Exchange system?

-----Original Message-----
From: Tony McCarthy [mailto:[EMAIL PROTECTED]] 
Sent: 09 July 2002 02:26
To: Exchange Discussions
Subject: Can't open attachments




Hi Everyone,

I have a problem with a user (using Outlook 2000) who can't open
attachments. When she opens new e-mails there is no attachment icon
displayed even though

the message contains an attachment. She can open e-mail that was sent to her
yesterday but not today's. This isn't an Outlook blocking .exe file type
issue. It seems to be server side problem because she has the same trouble
regardless of the PC she uses.

The Exchange server is running W2K (SP2) and Exchange 5.5 (SP4). No other
users are affected. There are no limits placed on her mailboxe. Several
weeks ago I migrated her mailbox from an old mail server to the current one.
I don't know if this is relevant though because she's bee fine until now.
Any ideas?

Regards
Tony

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