Lynn,
I was going to suggest SP4 - but as you have it already installed, I wont
bother suggesting it!
What you could do is:
 
Delete the Internet Mail Service, and then recreate the In and Out folders
in the Imcdata folder.
Defragment the information store (Suggestion really!) and recreate the
Internet Mail Service, and then check the mail flow.
Also check what happens in the Event Logs too!
Simon Weaver
NT Domain Administrator
Ext. 5544
Tel: 02392-705544 (Direct Dial)
[EMAIL PROTECTED]
 
-----Original Message-----
From: Lynn Karen [mailto:[EMAIL PROTECTED]]
Sent: 20 November 2001 11:43:AM
To: MS-Exchange Admin Issues
Subject: Event Id 3038
 
NT4 SP6a, Exchange 5.5 SP4
We are getting Event Id 3038: "An attempt to remove processed messages from
the outbound store queue has failed. The removal will be retried later. If
the messages are not removed before the service is shut down, the mail will
be resent at service startup causing duplicate mail." ... and sure enough
the IMS "Outbound messages awaiting conversion" queue is full of messages.
This is not the first time I've seen it. If I remove the messages and reboot
the failed removals will stop, but will restart again at some point - in
this instance it seemed to be about 48 hours after we'd rebooted. If I
remove the messages currently in the queue but don't reboot, more keep being
added.
It's not a major issue, but is one more thing to remember to do before
rebooting the server. I can't find anything (that looks relevant) in Technet
looking under 3038, outbound store queue or outbound messages awaiting
conversion (or variations). Just wondered whether anyone else has seen this:

Karen
List Charter and FAQ at:
http://www.sunbelt-software.com/exchange_list_charter.htm

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Lynn,

I was going to suggest SP4 – but as you have it already installed, I wont bother suggesting it!

What you could do is:

 

Delete the Internet Mail Service, and then recreate the In and Out folders in the Imcdata folder.

Defragment the information store (Suggestion really!) and recreate the Internet Mail Service, and then check the mail flow.

Also check what happens in the Event Logs too!

Simon Weaver

NT Domain Administrator

Ext. 5544

Tel: 02392-705544 (Direct Dial)

[EMAIL PROTECTED]

 

-----Original Message-----
From: Lynn Karen [mailto:[EMAIL PROTECTED]]
Sent: 20 November 2001 11:43:AM
To: MS-Exchange Admin Issues
Subject: Event Id 3038

 

NT4 SP6a, Exchange 5.5 SP4

We are getting Event Id 3038: "An attempt to remove processed messages from the outbound store queue has failed. The removal will be retried later. If the messages are not removed before the service is shut down, the mail will be resent at service startup causing duplicate mail." ... and sure enough the IMS "Outbound messages awaiting conversion" queue is full of messages.

This is not the first time I've seen it. If I remove the messages and reboot the failed removals will stop, but will restart again at some point - in this instance it seemed to be about 48 hours after we'd rebooted. If I remove the messages currently in the queue but don't reboot, more keep being added.

It's not a major issue, but is one more thing to remember to do before rebooting the server. I can't find anything (that looks relevant) in Technet looking under 3038, outbound store queue or outbound messages awaiting conversion (or variations). Just wondered whether anyone else has seen this:

Karen

List Charter and FAQ at:
http://www.sunbelt-software.com/exchange_list_charter.htm

List Charter and FAQ at:
http://www.sunbelt-software.com/exchange_list_charter.htm

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