You have two choices on replies, we use both for different situations
1) Grant send as permission and then have users send as the email address (such as [EMAIL PROTECTED]) 2) Have users reply as themselves for issues that require back and forth communication (such as [EMAIL PROTECTED]) OF NOTE: unfortunately sent items don't go into the shared email box. They go into the personal sent items box. This totally sucks and there was a 3rd party tool to fix this that we looked at a couple years ago, but it didn't suck enough for the license cost J -troy From: David Mazzaccaro [mailto:[EMAIL PROTECTED] Sent: Thursday, December 27, 2007 11:28 AM To: MS-Exchange Admin Issues Subject: RE: Help w/ setting up "info@ or sales@" email addresses? Wow - that sounds like it would work perfectly. So when a user replies to an email, will it show that user's address? Or will the reply come from "sales" etc? Thank you very much!!! ________________________________ From: Troy Meyer [mailto:[EMAIL PROTECTED] Sent: Thursday, December 27, 2007 2:20 PM To: MS-Exchange Admin Issues Subject: RE: Help w/ setting up "info@ or sales@" email addresses? Single mailbox with permissions to all 5 users Add the mailbox as a second mailbox for each user and it appears underneath their individual box. (right click mailbox - username under mail folders - properties - advanced - advanced tab.) Have a folder with each users name and they move messages to that folder as they work them (within the shared mailbox) so others know an email is taken care of. Now all users can see who took care of what email. -troy From: David Mazzaccaro [mailto:[EMAIL PROTECTED] Sent: Thursday, December 27, 2007 11:15 AM To: MS-Exchange Admin Issues Subject: Help w/ setting up "info@ or sales@" email addresses? Hi all, I was wondering what other people are doing for setting up email addresses such as [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> or [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>? I need to have a group of 5 people receive email sent to [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>, and have any of the 5 be able to reply. (it doesn't matter to me if the reply looks like it came from "sales" or the "Mary"... but I DO need the other 4 people to know that the message was taken care of. I was thinking of using a distribution list, and adding the appropriate members to it, but the individuals won't know when an incoming email has been answered, or replied to. And this is the same problem if I were to use a mail-enabled public folder. What are others doing to handle this? Thanks! -Dave ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
