So is the only requirement that the user "reply to all"? That might work better, as it won't require that I add the mailbox to every user who is involved....
Yes these will be small (5 members). Hmmmm... ________________________________ From: Jim von Stein [mailto:[EMAIL PROTECTED] Sent: Thursday, December 27, 2007 3:02 PM To: MS-Exchange Admin Issues Subject: RE: Help w/ setting up "info@ or sales@" email addresses? We do this with e-mail enabled distribution groups. The message is delivered to all members of the group. If the person who handles it replies to all, the rest of the group gets the reply, so they know it's been handled, and it's very simple for the users involved. This works with relatively small groups; if your group is large, it could generate mail storms. In that case, the folder options others have suggested might be better. Jim von Stein Information Services Administrator SOASTC ________________________________ From: David Mazzaccaro [mailto:[EMAIL PROTECTED] Sent: Thursday, December 27, 2007 11:15 AM To: MS-Exchange Admin Issues Subject: Help w/ setting up "info@ or sales@" email addresses? Hi all, I was wondering what other people are doing for setting up email addresses such as [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> or [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ? I need to have a group of 5 people receive email sent to [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> , and have any of the 5 be able to reply. (it doesn't matter to me if the reply looks like it came from "sales" or the "Mary"... but I DO need the other 4 people to know that the message was taken care of. I was thinking of using a distribution list, and adding the appropriate members to it, but the individuals won't know when an incoming email has been answered, or replied to. And this is the same problem if I were to use a mail-enabled public folder. What are others doing to handle this? Thanks! -Dave ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
