I don't think it's OUR issue, but it's certainly MY issue, because our sales force is complaining to me when we miss important emails, LOL.
They don't seem to have any IT staff, so I guess I'm trying to troubleshoot the problem from both ends. I don't want to tell them that they need to bring in a consultant, particularly if I'm wrong. Is there a way to check if my server is rejecting emails due to PTR issues? Is that always the case with E2007? Can I turn that feature on and off for testing purposes? Steve ________________________________ From: Michael B. Smith [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 15, 2008 10:29 AM To: MS-Exchange Admin Issues Subject: RE: Single customer issue Why do you think it is your issue? Have they investigated whether they have any queuing issues? Regards, Michael B. Smith MCITP:SA,EMA/MCSE/Exchange MVP http://TheEssentialExchange.com From: Steve Hart [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 15, 2008 1:23 PM To: MS-Exchange Admin Issues Subject: Single customer issue I have a customer that's complaining of erratic performance delivering email to us. Sometimes it comes through; other times, it doesn't. I'm admittedly over my head, but I suspect a spam related blocking due to a PTR record mismatch. They are sending mail from three domains, nbf-trio.com, trioads.com and trionw.com. They all share the same email server at 64.62.8.154. The PTR record reads mail.nbf-trio.com. The server's same in an SMTP session is trionw.com. We're running Exchange 2007 SP1. Exchange anti-spam is enabled, but all three of their domains are on our allow list. We're also running Forefront, but all blocked emails are quarantined and we're getting nothing there. I obviously have little contraol over a customer's email system. How can I ensure that we recieve their emails? Thanks in advance, Steve ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
