You can check and set them from the server. Also need to verify the setting if no filters apply - should be set to forward.
________________________________ From: Ralph Smith [mailto:m...@gatewayindustries.org] Sent: Monday, April 18, 2011 1:07 PM To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem I did check that last week, but if I can get my hands on her device again I'll check it again. ________________________________ From: Don Andrews [mailto:don.andr...@safeway.com] Sent: Monday, April 18, 2011 3:12 PM To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem Have you disabled all the filters on the BB? ________________________________ From: Ralph Smith [mailto:m...@gatewayindustries.org] Sent: Monday, April 18, 2011 11:30 AM To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem The boss is still having problems. A quick look at her BB as compared to her Outlook inbox shows that she seems to be missing about a third of her messages on the BB. Running the script referenced by Phil below (thanks) shows that on the dozen or so messages I checked, the ones that were delivered to the BB have a RFID and the ones that were not delivered do not. Makes sense, but what does that mean - where do I go from here? Interestingly, according to that script over the past several days 122 of 382 of the messages in her inbox do not have RFIDs. Of my 3 other BB users, for two 100% of the messages in their Inboxes do have RFIDs, and one is missing RFIDs on 35 of 301 messages. I don't see any pattern for which messages have and which don't. Google is getting me nowhere. Thanks for any help. Ralph ________________________________ From: Young, Philip [mailto:philip.yo...@covance.com] Sent: Thursday, April 14, 2011 4:43 AM To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem No problem Ralph, One thing you may want to look at, is to see if the offending messages have been given a refid by the BES. I've looked at this to get an idea of timings for delivery, where users complained it was slow, and to try and prove if the BES was slow or if the users carrier was causing delays. In your example you may find the one that arrived on the BB had a refid and the other didn't. If they both have refid's I'm stumped! The link below points to a script that dumps the refid information. http://www.blackberryforums.com/bes-admin-corner/87297-request-testers-bes-exchange-ref-id-folder-id-script.html Regards Phil ________________________________ From: Ralph Smith [mailto:m...@gatewayindustries.org] Sent: 13 April 2011 14:04 To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem Phil, I have had her leave her deleted items folder full for several days and there was no difference in behavior. Reconcile Now also made no difference, but thanks for the suggestion. Ralph ________________________________ From: Young, Philip [mailto:philip.yo...@covance.com] Sent: Wednesday, April 13, 2011 7:01 AM To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem If a users empties their deleted items folder before the BES server has reconciled with the mailbox the mail will stay on the BB device. Often users at senior level don't have time to wait for the reconcile to work, or have too busy a mailbox to worry about it. Their perception is that it should work in real-time but it doesn't. If the user, or more likely in this case, their PA has time it may be worth observing what happens if they just wait for reconciliation to work in both directions. Alternatively you can do the same sort of test but select Reconcile Now on the BB to force the process. Regards Phil Young Global Messaging Admin ________________________________ From: Don Andrews [mailto:don.andr...@safeway.com] Sent: 12 April 2011 23:07 To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem Might also check for any BB filters - make sure none are active and the default if none apply is to forward to BB. ________________________________ From: Ralph Smith [mailto:m...@gatewayindustries.org] Sent: Tuesday, April 12, 2011 11:06 AM To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem Thanks - I'll try that next. ________________________________ From: John Cook [mailto:john.c...@pfsf.org] Sent: Tuesday, April 12, 2011 2:00 PM To: MS-Exchange Admin Issues Subject: Re: OT (a little) Blackberry sync problem Then I'd do as JB suggested and delete the account (don't save any data if it asks) and reactivate it. If nothing else it may narrow down the possibilities. John W. Cook Systems Administrator Partnership for Strong Families ________________________________ From: Ralph Smith <m...@gatewayindustries.org> To: MS-Exchange Admin Issues <exchangelist@lyris.sunbelt-software.com> Sent: Tue Apr 12 13:56:06 2011 Subject: RE: OT (a little) Blackberry sync problem John, No Outlook rules - just checked. Device is set to Mailbox Wins on conflicts. Ralph ________________________________ From: John Cook [mailto:john.c...@pfsf.org] Sent: Tuesday, April 12, 2011 1:44 PM To: MS-Exchange Admin Issues Subject: Re: OT (a little) Blackberry sync problem Does she have any Outlook rules running? Is the device set to allow Outlook to "win" on conflicts? John W. Cook Systems Administrator Partnership for Strong Families ________________________________ Confidentiality Notice: ************************* This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, and delete and destroy all copies of the original message. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist ________________________________ CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. Any review, transmission, dissemination, or other use of, and taking any action in reliance upon this information by persons or entities other than the intended recipient without the express written consent of the sender are prohibited. This information may be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and other Federal and Florida laws. Improper or unauthorized use or disclosure of this information could result in civil and/or criminal penalties. Consider the environment. Please don't print this e-mail unless you really need to. This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the company. Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist Confidentiality Notice: ************************* This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, and delete and destroy all copies of the original message. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist ----------------------------------------------------- Confidentiality Notice: This e-mail transmission may contain confidential or legally privileged information that is intended only for the individual or entity named in the e-mail address. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or reliance upon the contents of this e-mail is strictly prohibited. If you have received this e-mail transmission in error, please reply to the sender, so that we can arrange for proper delivery, and then please delete the message from your inbox. Thank you. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist Confidentiality Notice: ************************* This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, and delete and destroy all copies of the original message. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist Confidentiality Notice: ************************* This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, and delete and destroy all copies of the original message. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist Confidentiality Notice: ************************* This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email, and delete and destroy all copies of the original message. --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com<mailto:listmana...@lyris.sunbeltsoftware.com> with the body: unsubscribe exchangelist --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe exchangelist
