If a users empties their deleted items folder before the BES server has reconciled with the mailbox the mail will stay on the BB device. Often users at senior level don't have time to wait for the reconcile to work, or have too busy a mailbox to worry about it. Their perception is that it should work in real-time but it doesn't. If the user, or more likely in this case, their PA has time it may be worth observing what happens if they just wait for reconciliation to work in both directions. Alternatively you can do the same sort of test but select Reconcile Now on the BB to force the process.
Regards Phil Young Global Messaging Admin _____ From: Don Andrews [mailto:don.andr...@safeway.com] Sent: 12 April 2011 23:07 To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem Might also check for any BB filters - make sure none are active and the default if none apply is to forward to BB. _____ From: Ralph Smith [mailto:m...@gatewayindustries.org] Sent: Tuesday, April 12, 2011 11:06 AM To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem Thanks - I'll try that next. _____ From: John Cook [mailto:john.c...@pfsf.org] Sent: Tuesday, April 12, 2011 2:00 PM To: MS-Exchange Admin Issues Subject: Re: OT (a little) Blackberry sync problem Then I'd do as JB suggested and delete the account (don't save any data if it asks) and reactivate it. If nothing else it may narrow down the possibilities. John W. Cook Systems Administrator Partnership for Strong Families _____ From: Ralph Smith <m...@gatewayindustries.org> To: MS-Exchange Admin Issues <exchangelist@lyris.sunbelt-software.com> Sent: Tue Apr 12 13:56:06 2011 Subject: RE: OT (a little) Blackberry sync problem John, No Outlook rules - just checked. Device is set to Mailbox Wins on conflicts. Ralph _____ From: John Cook [mailto:john.c...@pfsf.org] Sent: Tuesday, April 12, 2011 1:44 PM To: MS-Exchange Admin Issues Subject: Re: OT (a little) Blackberry sync problem Does she have any Outlook rules running? Is the device set to allow Outlook to "win" on conflicts? John W. Cook Systems Administrator Partnership for Strong Families _____ Confidentiality Notice: ************************* This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. 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