Thanks all. I went ahead and deleted her user account from the BES Server and reactivated her device with a new account. Except for the fact that in the process her voice service and Bluetooth stopped working, everything seemed OK for a day, and then yesterday she emailed me a curt "email sync not working again" message.
With her frenetic schedule in and out of the building it's hard to get more information, and even harder to get my hands on the phone, so I'll have to wait to get more details. I have this feeling this issue is going to be a long term problem, and of course it's the CEO. Ralph ________________________________ From: Young, Philip [mailto:philip.yo...@covance.com] Sent: Thursday, April 14, 2011 4:43 AM To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem No problem Ralph, One thing you may want to look at, is to see if the offending messages have been given a refid by the BES. I've looked at this to get an idea of timings for delivery, where users complained it was slow, and to try and prove if the BES was slow or if the users carrier was causing delays. In your example you may find the one that arrived on the BB had a refid and the other didn't. If they both have refid's I'm stumped! The link below points to a script that dumps the refid information. http://www.blackberryforums.com/bes-admin-corner/87297-request-testers-b es-exchange-ref-id-folder-id-script.html Regards Phil ________________________________ From: Ralph Smith [mailto:m...@gatewayindustries.org] Sent: 13 April 2011 14:04 To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem Phil, I have had her leave her deleted items folder full for several days and there was no difference in behavior. Reconcile Now also made no difference, but thanks for the suggestion. Ralph ________________________________ From: Young, Philip [mailto:philip.yo...@covance.com] Sent: Wednesday, April 13, 2011 7:01 AM To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem If a users empties their deleted items folder before the BES server has reconciled with the mailbox the mail will stay on the BB device. Often users at senior level don't have time to wait for the reconcile to work, or have too busy a mailbox to worry about it. Their perception is that it should work in real-time but it doesn't. If the user, or more likely in this case, their PA has time it may be worth observing what happens if they just wait for reconciliation to work in both directions. Alternatively you can do the same sort of test but select Reconcile Now on the BB to force the process. Regards Phil Young Global Messaging Admin ________________________________ From: Don Andrews [mailto:don.andr...@safeway.com] Sent: 12 April 2011 23:07 To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem Might also check for any BB filters - make sure none are active and the default if none apply is to forward to BB. ________________________________ From: Ralph Smith [mailto:m...@gatewayindustries.org] Sent: Tuesday, April 12, 2011 11:06 AM To: MS-Exchange Admin Issues Subject: RE: OT (a little) Blackberry sync problem Thanks - I'll try that next. ________________________________ From: John Cook [mailto:john.c...@pfsf.org] Sent: Tuesday, April 12, 2011 2:00 PM To: MS-Exchange Admin Issues Subject: Re: OT (a little) Blackberry sync problem Then I'd do as JB suggested and delete the account (don't save any data if it asks) and reactivate it. If nothing else it may narrow down the possibilities. John W. Cook Systems Administrator Partnership for Strong Families ________________________________ From: Ralph Smith <m...@gatewayindustries.org> To: MS-Exchange Admin Issues <exchangelist@lyris.sunbelt-software.com> Sent: Tue Apr 12 13:56:06 2011 Subject: RE: OT (a little) Blackberry sync problem John, No Outlook rules - just checked. Device is set to Mailbox Wins on conflicts. Ralph ________________________________ From: John Cook [mailto:john.c...@pfsf.org] Sent: Tuesday, April 12, 2011 1:44 PM To: MS-Exchange Admin Issues Subject: Re: OT (a little) Blackberry sync problem Does she have any Outlook rules running? Is the device set to allow Outlook to "win" on conflicts? John W. Cook Systems Administrator Partnership for Strong Families ________________________________ Confidentiality Notice: ************************* This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. 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