I shall check for Outlook Add-in's but I'd be surprised.  Ditto any client apps.

I may try and move it back to one of our 2003 servers where it will be pretty 
much on its own until I figure out a course of action - it seems there is very 
little clue anywhere as to what causes it.

Paul
-----Original Message-----
From: Michael B. Smith [mailto:mich...@smithcons.com] 
Sent: 27 July 2011 13:21
To: MS-Exchange Admin Issues
Subject: RE: Store Crashed, Mailbox in Quarantine - Help!

To the best of my knowledge, only two things can cause a mailbox to be 
quarantined: Crash count (as indicated by MSExchangeIS Event ID 1014) or 5 slow 
RPC requests in your mailbox context.

Almost certainly a bad Outlook add-in or bad application.

Regards,

Michael B. Smith
Consultant and Exchange MVP
http://TheEssentialExchange.com


-----Original Message-----
From: Paul Hutchings [mailto:paul.hutchi...@mira.co.uk]
Sent: Wednesday, July 27, 2011 7:19 AM
To: MS-Exchange Admin Issues
Subject: Store Crashed, Mailbox in Quarantine - Help!

Just had a very odd repeat occurrence of the store crashing and a mailbox being 
quarantined.  It's happened twice in a fortnight and it's the same mailbox/user.

Thing is I have no idea how to troubleshoot what item/event in the mailbox may 
have caused this?

I know the mailbox which has been quarantined, but I can't find a decent guide 
on working out what actually caused it?

The initial list of events in the app log are:

Time Source
Event ID
27/07/2011 11:27:32 Application Error
1000
27/07/2011 11:27:32 MSExchange Common
4999
27/07/2011 11:27:32 MSExchangeIS
9659
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114
27/07/2011 11:27:32 MSExchangeIS Mailbox Store
1114


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