I've had this happen twice and in both instances that mailbox itself was 
corrupt. When it happened I was unable to move the mailbox to another database 
and ended up doing an extract-delete-recreate-import on the data.

Are you also seeing errors for the indexing and maintenance of the database?

Good luck.

Jim Rupprecht   
The University of Kansas        


> -----Original Message-----
> From: Paul Hutchings [mailto:paul.hutchi...@mira.co.uk]
> Sent: Wednesday, July 27, 2011 7:27 AM
> To: MS-Exchange Admin Issues
> Subject: RE: Store Crashed, Mailbox in Quarantine - Help!
> 
> I shall check for Outlook Add-in's but I'd be surprised.  Ditto any client 
> apps.
> 
> I may try and move it back to one of our 2003 servers where it will be pretty
> much on its own until I figure out a course of action - it seems there is very
> little clue anywhere as to what causes it.
> 
> Paul
> -----Original Message-----
> From: Michael B. Smith [mailto:mich...@smithcons.com]
> Sent: 27 July 2011 13:21
> To: MS-Exchange Admin Issues
> Subject: RE: Store Crashed, Mailbox in Quarantine - Help!
> 
> To the best of my knowledge, only two things can cause a mailbox to be
> quarantined: Crash count (as indicated by MSExchangeIS Event ID 1014) or 5
> slow RPC requests in your mailbox context.
> 
> Almost certainly a bad Outlook add-in or bad application.
> 
> Regards,
> 
> Michael B. Smith
> Consultant and Exchange MVP
> http://TheEssentialExchange.com
> 
> 
> -----Original Message-----
> From: Paul Hutchings [mailto:paul.hutchi...@mira.co.uk]
> Sent: Wednesday, July 27, 2011 7:19 AM
> To: MS-Exchange Admin Issues
> Subject: Store Crashed, Mailbox in Quarantine - Help!
> 
> Just had a very odd repeat occurrence of the store crashing and a mailbox
> being quarantined.  It's happened twice in a fortnight and it's the same
> mailbox/user.
> 
> Thing is I have no idea how to troubleshoot what item/event in the mailbox
> may have caused this?
> 
> I know the mailbox which has been quarantined, but I can't find a decent
> guide on working out what actually caused it?
> 
> The initial list of events in the app log are:
> 
> Time Source
> Event ID
> 27/07/2011 11:27:32 Application Error
> 1000
> 27/07/2011 11:27:32 MSExchange Common
> 4999
> 27/07/2011 11:27:32 MSExchangeIS
> 9659
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 27/07/2011 11:27:32 MSExchangeIS Mailbox Store
> 1114
> 
> 
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