Anthony, I was thinking the same this morning.....where can you get good food, great service and a chance to complain (if you need to) to an owner who REALLY cares, but without breaking the bank???
Buddies isn't glamorous but then again, it's called Buddies Cafe, not Buddies Restuarant or Bistro. Kelvin's taking on board all the complaints/suggestions and from my experience of dealing with Kelvin, he's passionate and always willing to go the extra mile to make people happy. Buddies isn't good because of the decor - it's good because of the quality of food and service....and how many times have we complained about the lack of both in Russia??? Give the man a break....give him a chance! Regards, Nick ________________________________ From: Anthony Crawford <[email protected]> To: [email protected] Sent: Wednesday, 11 March, 2009 17:05:24 Subject: Expat List Moscow restaurants I have not been to Buddies, but I will give it a chance. It sounds like their management is open to constructive criticism and is trying to be responsive to customer complaints and suggestions. When was the last time you got that from one of the other restaurants that were previously mentioned? I don't know about everybody else, but I am sick and tired of walking into restaurants in Moscow and being overwhelmed by the pretentiousness of the maître d', who gives you a quick up and down glance and then condescendingly asks , "Is someone expecting you?". Despite how much of the former USSR is still challenged to provide good customer service, the ironic part is that one of the first books on "how to provide superior customer service and grow a new business" was written by the Eliseev brothers - the founders of the Eliseevski Magazin in Moscow and St. Petersburg. After 1917, however, the fundamentals of customer service were sadly lost. ________________________________ Hotmail® is up to 70% faster. Now good news travels really fast. Find out more.
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