That's so true!!I enjoyed reading this. uugh, what a shame. Restaurant owners should be reading this. alina
2009/3/16 Leslie Tucker <[email protected]> > What a crack up! You should write a blog on restaurants here. Leslie > > 2009/3/16 Scott, Roger @ Moscow <[email protected]> > >> Agree with Anthony. I will give Buddies a chance simply because the >> management seems open to constructive criticism and committed to improving >> their restaurant. This is something which is completely absent on the Moscow >> hospitality market. Moscow is a place where the “customer is always wrong”. >> Moscow is a place where you pay top dollar for rubbish. A place where >> whatever you order is “nyetu”. If I want potatoes with my chicken instead of >> vegetables, this would be fine in any other city. In Moscow I would never >> DARE to try to change something on the menu, because the answer will always >> be “nyet, nevozmozhno”. Just hope to god that your meal is not spoilt in >> some way, if you try to demonstrate your food is not up to scratch then you >> are AUTOMATICALLY WRONG and an idiot. If you ask them to take the bad food >> back and order something else instead then you will be paying for both >> meals. Moscow is the only place I’ve ever been where you have to shout at >> the waiters to get their attention. I could never imagine shouting “BOY” or >> “GIRL” in any other place on Earth (though I’m not very well travelled). But >> in the end, every place you go is full. You can’t get a seat anywhere on a >> Friday or Saturday night (unless, of course, you leave a “depozit” of 1500 >> rubles per person several days in advance). It’s unbelievable that people >> are paying so much money to be disappointed by the food and insulted by the >> waiters (ok, the service is not always offensive, but 99% of the time, you >> leave the restaurant feeling agitated instead of satisfied). >> >> >> >> Favourites: >> >> >> >> Darbar – Leninsky Prospekt >> >> True Indian service. I’ve never waited more than 30 seconds for a beer >> here. I’ve been there three times and got a discount every time, though I >> have no idea why… Plus free ice-cream and dessert on my birthday. Yes, I >> said “FREE”… in Moscow. >> >> Skaza Vostoka – Frunzenskaya Naberezhnaya (on a boat) >> >> Good food, good prices, extremely efficient service. I’m always surprised >> at this place. Been there about 12 times. Try the hatchapuri. >> >> Lootch – Bolshaya Pirogovskaya >> >> I’m sure most of you have heard of it. I think the quality of cocktails is >> very good here for Moscow. Although it is quite expensive, the prices are >> definitely justified. Service could be worse. Good atmosphere. Recently >> booked a table here for a Saturday night and was NOT asked to make a >> depozit! >> >> Shaurma kiosks (especially the one outside Real McCoy, and the one nearby >> Polyanka metro). At least here, you’re getting what you pay for. I’ve had >> some bad ones, but, in the end, my level of satisfaction is far higher than >> after eating at a Moscow restaurant >> >> >> >> Worst: >> >> >> >> In general I hate almost all Moscow restaurants, but there are some which >> really stand out: >> >> >> >> Beloe Solntse Pustynya – Trubnaya >> >> Can someone explain why the Sweet and Sour Chicken costs 750 rubles? I ate >> it in about 1.5 minutes, and thought it was crap. Went home and made it >> myself for a fraction of the price and thought it was brilliant. This place >> is one of the worst I’ve been to recently. None the less, there were very >> few empty tables. I got the feeling that the people at the next tables were >> quite impressed - 10 points to this restaurant for its screwing >> capabilities!! >> >> Vrednye Privichki – Chistiye Prudy >> >> The name says it all. Bad habits of post-Soviet service. Walked in, no-one >> met us at the door. Stood there for several minutes. Noticed several waiters >> standing by the bar chatting, ignoring us. Had to go and physically tap them >> on the shoulder to “activate” them, so we could sit down. Sat us at the only >> table where the lamp didn’t work. Asked to move to the neighboring table(s) >> where the lamps were working. “Nevozmozhno”. Resisted the urge to pick up >> the lamp and smash it over the waiter’s head. Eventually just stood up and >> moved to the table with the working lamp. Nothing was said. Food wasn’t too >> bad though. Service was extremely rude. Didn’t leave a single ruble tip out >> of spite. >> >> Kofe Khauz (Coffee House) – it’s everywhere, when you see it, avoid it. >> >> Recently discovered something REALLY GOOD about this place! It’s possible >> walk out unnoticed without paying the bill! Once, a waitress here tried to >> convince me that the espresso she brought to the table was actually a >> cappuccino (which I had ordered). This deserves a place as one of the worst >> cafes in the history of the galaxy. Now that some major global coffee chains >> have opened here, Coffee Hauz will most likely die a quick death. In any >> case, 90% of Moscow’s population is praying for this. >> >> >> >> Anyone had worse? >> >> >> >> Roger Scott | Property Advisor >> CB Richard Ellis | Corporate Services >> Trubnaya Street, 12 | Millennium House | Moscow | Russia | 107045 >> T +7 495 258 3990 | F +7 495 258 3980 | M +7 903 112 7046 >> [email protected] | http://www.cbre.ru | http://www.cbre.com** >> >> *P *Please consider the environment before printing this email. >> >> ------------------------------ >> >> *From:* [email protected] [mailto: >> expat-bounces+roger.scott <expat-bounces%2Broger.scott>[email protected]] >> *On Behalf Of *Anthony Crawford >> *Sent:* Wednesday, March 11, 2009 5:05 PM >> *To:* [email protected] >> *Subject:* Expat List Moscow restaurants >> >> >> >> >> I have not been to Buddies, but I will give it a chance. It sounds like >> their management is open to constructive criticism and is trying to be >> responsive to customer complaints and suggestions. When was the last time >> you got that from one of the other restaurants that were >> previously mentioned? >> >> I don't know about everybody else, but I am sick and tired of walking into >> restaurants in Moscow and being overwhelmed by the pretentiousness of the >> maître d', who gives you a quick up and down glance and then condescendingly >> asks , "Is someone expecting you?". >> >> Despite how much of the former USSR is still challenged to provide good >> customer service, the ironic part is that one of the first books on "how to >> provide superior customer service and grow a new business" was written by >> the Eliseev brothers - the founders of the Eliseevski Magazin in Moscow and >> St. Petersburg. After 1917, however, the fundamentals of customer service >> were sadly lost. >> >> >> >> ------------------------------ >> >> Hotmail® is up to 70% faster. Now good news travels really fast. Find out >> more.<http://windowslive.com/online/hotmail?ocid=TXT_TAGLM_WL_HM_70faster_032009> >> >> NOTICE TO RECIPIENT: THIS E-MAIL IS MEANT FOR ONLY THE >> INTENDED RECIPIENT OF THE TRANSMISSION, AND >> CONTAINS INFORMATION OF CB RICHARD ELLIS THAT IS >> CONFIDENTIAL AND/OR PRIVILEGED. IF YOU RECEIVED THIS >> E-MAIL IN ERROR, ANY REVIEW, USE, DISSEMINATION, >> DISTRIBUTION, OR COPYING OF THIS E-MAIL IS STRICTLY >> PROHIBITED. PLEASE NOTIFY US IMMEDIATELY OF THE >> ERROR BY RETURN E-MAIL AND PLEASE DELETE THIS >> MESSAGE FROM YOUR SYSTEM. THANK YOU IN ADVANCE >> FOR YOUR COOPERATION. >> >> >> >> _______________________________________________ >> Expat mailing list >> [email protected] >> http://www.lists.ru/mailman/listinfo/expat >> http://www.expat.ru/forum/ >> > > > _______________________________________________ > Expat mailing list > [email protected] > http://www.lists.ru/mailman/listinfo/expat > http://www.expat.ru/forum/ >
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