I have not been to Buddies, but I will give it a chance. It sounds like their
management is open to constructive criticism and is trying to be responsive to
customer complaints and suggestions. When was the last time you got that from
one of the other restaurants that were previously mentioned?
I don't know about everybody else, but I am sick and tired of walking into
restaurants in Moscow and being overwhelmed by the pretentiousness of the
maître d', who gives you a quick up and down glance and then condescendingly
asks , "Is someone expecting you?".
Despite how much of the former USSR is still challenged to provide good
customer service, the ironic part is that one of the first books on "how to
provide superior customer service and grow a new business" was written by the
Eliseev brothers - the founders of the Eliseevski Magazin in Moscow and St.
Petersburg. After 1917, however, the fundamentals of customer service were
sadly lost.
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