What a crack up! You should write a blog on restaurants here. Leslie 2009/3/16 Scott, Roger @ Moscow <[email protected]>
> Agree with Anthony. I will give Buddies a chance simply because the > management seems open to constructive criticism and committed to improving > their restaurant. This is something which is completely absent on the Moscow > hospitality market. Moscow is a place where the “customer is always wrong”. > Moscow is a place where you pay top dollar for rubbish. A place where > whatever you order is “nyetu”. If I want potatoes with my chicken instead of > vegetables, this would be fine in any other city. In Moscow I would never > DARE to try to change something on the menu, because the answer will always > be “nyet, nevozmozhno”. Just hope to god that your meal is not spoilt in > some way, if you try to demonstrate your food is not up to scratch then you > are AUTOMATICALLY WRONG and an idiot. If you ask them to take the bad food > back and order something else instead then you will be paying for both > meals. Moscow is the only place I’ve ever been where you have to shout at > the waiters to get their attention. I could never imagine shouting “BOY” or > “GIRL” in any other place on Earth (though I’m not very well travelled). But > in the end, every place you go is full. You can’t get a seat anywhere on a > Friday or Saturday night (unless, of course, you leave a “depozit” of 1500 > rubles per person several days in advance). It’s unbelievable that people > are paying so much money to be disappointed by the food and insulted by the > waiters (ok, the service is not always offensive, but 99% of the time, you > leave the restaurant feeling agitated instead of satisfied). > > > > Favourites: > > > > Darbar – Leninsky Prospekt > > True Indian service. I’ve never waited more than 30 seconds for a beer > here. I’ve been there three times and got a discount every time, though I > have no idea why… Plus free ice-cream and dessert on my birthday. Yes, I > said “FREE”… in Moscow. > > Skaza Vostoka – Frunzenskaya Naberezhnaya (on a boat) > > Good food, good prices, extremely efficient service. I’m always surprised > at this place. Been there about 12 times. Try the hatchapuri. > > Lootch – Bolshaya Pirogovskaya > > I’m sure most of you have heard of it. I think the quality of cocktails is > very good here for Moscow. Although it is quite expensive, the prices are > definitely justified. Service could be worse. Good atmosphere. Recently > booked a table here for a Saturday night and was NOT asked to make a > depozit! > > Shaurma kiosks (especially the one outside Real McCoy, and the one nearby > Polyanka metro). At least here, you’re getting what you pay for. I’ve had > some bad ones, but, in the end, my level of satisfaction is far higher than > after eating at a Moscow restaurant > > > > Worst: > > > > In general I hate almost all Moscow restaurants, but there are some which > really stand out: > > > > Beloe Solntse Pustynya – Trubnaya > > Can someone explain why the Sweet and Sour Chicken costs 750 rubles? I ate > it in about 1.5 minutes, and thought it was crap. Went home and made it > myself for a fraction of the price and thought it was brilliant. This place > is one of the worst I’ve been to recently. None the less, there were very > few empty tables. I got the feeling that the people at the next tables were > quite impressed - 10 points to this restaurant for its screwing > capabilities!! > > Vrednye Privichki – Chistiye Prudy > > The name says it all. Bad habits of post-Soviet service. Walked in, no-one > met us at the door. Stood there for several minutes. Noticed several waiters > standing by the bar chatting, ignoring us. Had to go and physically tap them > on the shoulder to “activate” them, so we could sit down. Sat us at the only > table where the lamp didn’t work. Asked to move to the neighboring table(s) > where the lamps were working. “Nevozmozhno”. Resisted the urge to pick up > the lamp and smash it over the waiter’s head. Eventually just stood up and > moved to the table with the working lamp. Nothing was said. Food wasn’t too > bad though. Service was extremely rude. Didn’t leave a single ruble tip out > of spite. > > Kofe Khauz (Coffee House) – it’s everywhere, when you see it, avoid it. > > Recently discovered something REALLY GOOD about this place! It’s possible > walk out unnoticed without paying the bill! Once, a waitress here tried to > convince me that the espresso she brought to the table was actually a > cappuccino (which I had ordered). This deserves a place as one of the worst > cafes in the history of the galaxy. Now that some major global coffee chains > have opened here, Coffee Hauz will most likely die a quick death. In any > case, 90% of Moscow’s population is praying for this. > > > > Anyone had worse? > > > > Roger Scott | Property Advisor > CB Richard Ellis | Corporate Services > Trubnaya Street, 12 | Millennium House | Moscow | Russia | 107045 > T +7 495 258 3990 | F +7 495 258 3980 | M +7 903 112 7046 > [email protected] | http://www.cbre.ru | http://www.cbre.com** > > *P *Please consider the environment before printing this email. > > ------------------------------ > > *From:* [email protected] [mailto: > expat-bounces+roger.scott <expat-bounces%2Broger.scott>[email protected]] > *On Behalf Of *Anthony Crawford > *Sent:* Wednesday, March 11, 2009 5:05 PM > *To:* [email protected] > *Subject:* Expat List Moscow restaurants > > > > > I have not been to Buddies, but I will give it a chance. It sounds like > their management is open to constructive criticism and is trying to be > responsive to customer complaints and suggestions. When was the last time > you got that from one of the other restaurants that were > previously mentioned? > > I don't know about everybody else, but I am sick and tired of walking into > restaurants in Moscow and being overwhelmed by the pretentiousness of the > maître d', who gives you a quick up and down glance and then condescendingly > asks , "Is someone expecting you?". > > Despite how much of the former USSR is still challenged to provide good > customer service, the ironic part is that one of the first books on "how to > provide superior customer service and grow a new business" was written by > the Eliseev brothers - the founders of the Eliseevski Magazin in Moscow and > St. Petersburg. After 1917, however, the fundamentals of customer service > were sadly lost. > > > > ------------------------------ > > Hotmail® is up to 70% faster. Now good news travels really fast. Find out > more.<http://windowslive.com/online/hotmail?ocid=TXT_TAGLM_WL_HM_70faster_032009> > > NOTICE TO RECIPIENT: THIS E-MAIL IS MEANT FOR ONLY THE > INTENDED RECIPIENT OF THE TRANSMISSION, AND > CONTAINS INFORMATION OF CB RICHARD ELLIS THAT IS > CONFIDENTIAL AND/OR PRIVILEGED. IF YOU RECEIVED THIS > E-MAIL IN ERROR, ANY REVIEW, USE, DISSEMINATION, > DISTRIBUTION, OR COPYING OF THIS E-MAIL IS STRICTLY > PROHIBITED. PLEASE NOTIFY US IMMEDIATELY OF THE > ERROR BY RETURN E-MAIL AND PLEASE DELETE THIS > MESSAGE FROM YOUR SYSTEM. THANK YOU IN ADVANCE > FOR YOUR COOPERATION. > > > > _______________________________________________ > Expat mailing list > [email protected] > http://www.lists.ru/mailman/listinfo/expat > http://www.expat.ru/forum/ >
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