Which is correct, and is there a process from OPEN -> RESOLVED -> CLOSED.
I would have expected our goal is as many CLOSED issues as possible, or does the difference between RESOLVED and CLOSED not matter too much i.e. we're aiming to have as few OPEN issues as possible?
-- Rob Ascert - Taking systems to the Edge [EMAIL PROTECTED] +44 (0)20 7488 3470 www.ascert.com