Barb, I had that happen with a can of Petguard, I emailed them and them. And they said they would send me a can to replace it they sent me 3 large cans instead of one small plus some dry food samples.
Funny I had a problem with Tyson Chicken product and took them 2 weeks to respond to me. Then after they quized me they did send a month later a coupon for a free roast. Petguard had a lot better customer relations person than tyson! Carla Date sent: Tue, 25 Jan 2005 09:12:27 -0500 From: Barbara Lowe <[EMAIL PROTECTED]> Subject: Re: Wellness and Eagle Pack To: felvtalk@vlists.net Send reply to: felvtalk@vlists.net > two/3 months ago i purchased a case of eagle pack canned food and one > of the cans had botulism. i called the company and they immediately > responded--sent me a coupon for a whole case, paid me to send back the > can and contents if i still had them(i did-in the refrig) . I had been > preoccupied and opened the can and the smell-peeyuuuu! adn then saw > bottom of can had popped. they wanted the original contents and can to > trace the shipment to figure out what happened. actually what i later > realized probably happened was that particular can was not part of the > purchased case but among the loose freebies given me by a store owner > from her sales rep--so it was probably older. my cats still eat the > chicken and lamb cans. so still sounds like a responsible company to > me... barbara ----- Original Message ----- From: "Faye Lewis" > <[EMAIL PROTECTED]> To: <felvtalk@vlists.net> Sent: Monday, January > 24, 2005 7:47 PM Subject: Wellness and Eagle Pack > > > > I just found out from a dog board I belong to that these companies > > have > been > > bought out. Wellness was bought out in 2003 and by 2004, all the > > original family who started the company had been fired (4 months > > ago). I stopped using Wellness about that time because I got 5 cases > > of canned food from their new plant that my cats would not eat. The > > ones that finally ate the food started having minor bacterial > > infections. I am not sure the infections are food related but I was > > concerned enough to drop Wellness > and > > go to Eagle Pack. I had no idea the food had changed. Now, Eagle > > Pack > has > > to be watched. > > > > If I learn any more about this, I will post it. Let's just hope > > that whoever bought these fine companies will maintain their > > integrity. > > > > > > > > > > > >
