Hi Brad,
I do thank you for the "vicarious" bugfix request. I admit, I am mystified by Brian's reply, as it directly contradicts a reply he sent to me, in which he confirmed that Coda *was* able to duplicate the text block bug in house. (they are, as of yet unable to duplicate the file overwrite bug, which may or may not be a subset of the text block bug. Regardless, he confirmed that they were aware a problem where two text blocks end up sharing the same ID nubmer. (Granted, he may have been saying tall his just to get rid of me_.
At any rate, this is ridiculous -- anyone can easily duplicate the text block bug in MacFin2004 by opening 20+ similar documents simultaneously (such as parts file derived from the same score) and then going through the files, modifying text blocks. I have told Coda this several times. I have also sent Cod a file afflicted by th b ug. The problem usually takes fewer than five minutes to manifest itself when you have a large number of documents open simultaneously.
If Brian was lying to me and telling the truth to you (about not being able to duplicate the problem), then I guess he take-home message here is that Coda doesn't think it's worth their while to investigate this bug, let alone solve it.
- Darcy
----- [EMAIL PROTECTED] Brooklyn, NY
On 29 Jun, 2004, at 09:06 AM, Brad Beyenhof wrote:
This is what I got in response to my "vicarious" bugfix request regarding
the multiple file bug. If this is actually the truth of the situation (only
2 or 3 reports?!?), I'm quite surprised. I'm sure I've heard more people
than that grouse about it on the list... If you've experienced this bug but
not reported it, please do so!
-- Brad Beyenhof [EMAIL PROTECTED] http://augmentedfourth.blogspot.com
MacSupport wrote:
Hello,
We have written up bugs regarding this issue, but first for clarification I would like to point out that this has been experienced only by a handful of users (2 or 3), and we have not been able to duplicate it in house therefore it is very difficult to track down. If you experience this, or any other bug, please write to us with specific steps so that we can document it and try to come up with a solution.
I hope this helps!
Brian Customer Support Representative MakeMusic!, Inc.
Please include all previous correspondence relating to this issue in your reply. Did we answer your question? Click here to comment on the quality of our Technical Support: <http://www.finalemusic.com/support/tech-comments.asp?tech=brian>
-----Original Message----- From: Brad Beyenhof [mailto:[EMAIL PROTECTED] Sent: Tuesday, June 22, 2004 10:33 AM To: MacSupport Subject: Multiple File Bug
To Whom it May Concern:
I wish to add my vote to the fixing of the most egregious Finale bug I've ever heard of. The spontaneous changing of text blocks in open documents, and in some cases the complete replacement of their contents, is horrible! I can't believe MakeMusic! has allowed this problem to continue as long as it has.
I personally have not encountered this bug, as I usually do not have more than one Finale document open at a time. However, it is horrific that this would even occur. I am so alarmed at the bug's continual existence that I find it difficult to persuade myself to purchase any further version of Finale in which it is still included.
Please fix this bug. It is the most disgusting thing I have ever heard of Finale doing to its users, and the fact that it has been a part of Finale for so long makes me lose a great deal of faith in both the program and its developers.
-- Brad Beyenhof [EMAIL PROTECTED] http://augmentedfourth.blogspot.com
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