On Fri Oct 23, at FridayOct 23 6:29 AM, dhbailey wrote:
Christopher Smith wrote:
Er, tech support != developers.
Then how come I keep getting responses back from tech support that
such-and-such a question will be passed on to the developers?
Internally at MakeMusic the two are not the same at all.
I believe that when David typed "!=" he was implying "not equal to."
Okay, good thing I have a David to David translator here, then. ;-)
Here's the original exchange:
On 22 Oct 2009 at 13:43, Christopher Smith wrote:
On Thu Oct 22, at ThursdayOct 22 8:20 AM, David W. Fenton wrote:
3. you can bet that there is only very seldom a bug discovered by
end
users that is not already known by the Finale developers.
Wow.
I must be really, really lucky (or unlucky), or the developers don't
tell the tech support people what they know, because easily 2/3 of
the issues I report are previously unknown to tech support.
Er, tech support != developers.
So then my SECOND postulation is most likely correct? Sigh.
What must the developers be thinking then, when there are all these
clients and tech support people squawking and running around like
headless chickens trying to pinpoint a behaviour, when some
communication and documentation could prevent a lot of time and
verbiage from being wasted? I am just trying to understand all this
and keep from having an early coronary.
Christopher
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