Hello JD, This is a well known issue and MM has heard of this. I've had discussions with them about this and I know other publisher heads-of-households who have had recent discussions with them about this. Frankly, this has been going on for many versions since we moved to OSX and y unfortunately MM has had many other pressing things to deal with other than to fix an issue that is not easily traceable uisng consistent methods. The problem is that metatools are sticking on the MAC. The most common reaction is that it's a user problem either hardware or user error. After a bit of time though the user realizes that it is Finale. Until we can really pin-point where this is coming from it is really difficult for MM to track this down and find a solution. I've been trying for many years to find the cause because it breaks my workflow all the time.
Please keep us all informed if you are able to "make" this happen. I would love to tackle this huge bug. Steve ________________________________________ From: finale-boun...@shsu.edu [finale-boun...@shsu.edu] On Behalf Of J D Thomas [j...@thomastudios.com] Sent: Friday, July 13, 2012 4:28 PM To: finale@shsu.edu Subject: [Finale] Finale and an ongoing problem Here's one for the weird and unexplainable. Even tech support at MM has no answer, so I throw it up for the edification and advice of the collective knowledge here. I've had an ongoing problem with Finale for quite some time. It happens in Finale 2007, 2011, and 2012. I'm on a Mac 10.6.8 (but I also had it on 10.5.8 Leopard as well). MacPro 2 x 2.8GHz Quad-Core Intel Xeon. I am a keyboard fanatic; I really don't like using the mouse unless there is no other way. So I have always made copious use of the built-in metatools in Finale, ever since version 2.0 back in the dark ages. I also have used keyboard macro programs but this issue is solely within Finale and involves only their metatools. I will be editing a file and everything will be fine. I use the numeric keypad to execute metatools and I have a system I've developed for every tool and every file I work in so that it is easy to remember file to file. What happens is that all of a sudden Finale stops recognizing the numeric keypad for metatools. I hold down a number, click, and whatever tool I'm in, up comes the usual dialog box as if I just double-clicked. The numbers along the QWERTY will work however--sometimes. I have had numerous experiences lately where Finale will get stubborn and NONE of the keys work, including ones I've programmed for letter keys. In fact, if I click in the score with any tool, Finale will steadfastly place the last entered element I used for that tool. This happens with Articulations, Clefs, Expressions, you name it. Every tool that utilizes metatools. Quitting and relaunching the program never helps. Logging out and back in works sometimes. Restarting seems to work all or most of the time. But the issue keep recurring at some point, even after a restart. And it's pissing me off! It's not the keyboard because I've had the same problem with 4 different ones, wired and wireless. Doug at tech support finally threw in the towel stating they'd heard nothing along these lines from any other user and he tried everything he could think of to no avail. I then considered that it just might be a user account issue, since I've use the same user account for the past 3-4 years or so, and it's the same MacPro. So I set up a new, virgin user account, started editing away in Finale 2012, and bang, this morning it happened again! Just like all the other times. If anyone has any suggestions, advice, I'm all ears. The new user account was my last stab. I am at a loss. J D Thomas ThomaStudios _______________________________________________ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale _______________________________________________ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale