Robert, Robert, I get your point, you don't have to repeat yourself. I really think we both want the same thing: to understand what is motivating the student/caller, to find out what he/she really wants. And I do understand that when someone calls tech-support with a problem that has been driving him crazy, the last thing he wants to hear is "why do you want to do that". It's really just a question of language. Mine is more old-fashioned-confrontational (which only really works vis-a-vis), yours is more Internet/caller-friendly. I'm still trying to get a handle on the latter. Cheers! Eric ************************************************ Habsburger Verlag Frankfurt (Dr. Fiedler) www.habsburgerverlag.de eric.f.fied...@t-online.de ************************************************
On 30.08.2012, at 14:19, Robert Patterson wrote: > Ah, perhaps in teaching it is a valuable question. In tech support it is > impertinent. _______________________________________________ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
