Hi Hank, Please mail adbec...@adobe.com and let them know what's been going on. As you pointed out, we're having some transition issues, but this hold time is unacceptable as far as I'm concerned.
Matt On Sep 11, 2009, at 11:43 AM, hank williams wrote: > I have to go out now and so cant leave the phone off hook. But 1hr > 15mins with no response. I am sure it would have been many more hours. > > > On Fri, Sep 11, 2009 at 1:28 PM, hank williams <hank...@gmail.com> > wrote: > Starting now. I dont have 3 hours again but lets see how far we get... > > > On Fri, Sep 11, 2009 at 1:19 PM, turbo_vb <timh...@aol.com> wrote: > > US - 800-833-6687. > > > > -TH > > --- In flexcoders@yahoogroups.com, hank williams <hank...@...> wrote: > > > > By the way, adobe admits there is a problem, so if you got that > kind of > > response, I promise it is not normal. > > > > see: http://www.adobe.com/support/open_letter_to_adobe_customers/ > > > > On Fri, Sep 11, 2009 at 1:09 PM, hank williams <hank...@...> wrote: > > > > > what country are you in... and if US, what number did you dial? > > > > > > > > > On Fri, Sep 11, 2009 at 1:06 PM, turbo_vb <timh...@...> wrote: > > > > > >> > > >> > > >> Sounds like you're not having very good luck Hank. As an > interesting > > >> coincidence, I had to contact Adobe customer service today to > resolve an > > >> issue. I just switched from PC to Mac and at the same time > upgraded from CS3 > > >> to CS4. My issue was that the upgrade wouldn't recognize my > previous > > >> product's serial number, because it was on a different > platform. I went to > > >> the Adobe site, clicked the support button, selected my country > and called > > >> the 800 number. They answered after 5 minutes. Pretty good > compared to 3 > > >> hours. The initial rep took my info and had to transfer me to > another rep to > > >> resolve my issue. The second time on hold took 7 minutes. The > second rep was > > >> able to assist me ad resolve my issue. The entire call took 22 > minutes; > > >> which for something like this is completely reasonable. Sorry > that you > > >> didn't have the same experience. But, for me, I couldn't expect > any better > > >> customer service. > > >> > > >> -TH > > >> > > >> > > >> --- In flexcoders@yahoogroups.com <flexcoders > %40yahoogroups.com>, hank > > > >> williams <hank777@> wrote: > > >> > > > >> > Lets conduct an experiment. What number are you calling > (we've called 3 > > >> > times so far). > > >> > > > >> > On Fri, Sep 11, 2009 at 12:00 PM, Paul Andrews <paul@> wrote: > > >> > > > >> > > > > >> > > > > >> > > hank williams wrote: > > >> > > > > > >> > > > I wrote a blog post about this today > > >> > > > ( > > >> http://whydoeseverythingsuck.com/2009/09/is-adobe-falling-apart.html > ) > > >> > > > > > >> > > > but to summarize, it appears that adobe customer service is > > >> > > > essentially totally unavailable. I tried several times to > reach them > > >> > > > for an urgent issue, and the last time waited on hold for > 3 hours > > >> > > > (after which point my cordless phone ran out of steam) > with no > > >> answer, > > >> > > > just hold music. > > >> > > > > > >> > > > THREE HOURS!!!! > > >> > > > > > >> > > > They also dont respond to their support email address. > > >> > > > > > >> > > > This can't mean good things are happening at adobe. > Anyone have any > > >> > > > insight? > > >> > > I can't say, but to stay on hold for three hours? It's ten > minutes max > > >> > > for me, then try again. > > >> > > > > > >> > > > Hank > > >> > > > -- > > >> > > > blog: whydoeseverythingsuck.com <http://whydoeseverythingsuck.com > > > > >> > > > > >> > > > > >> > > > >> > > > >> > > > >> > -- > > >> > blog: whydoeseverythingsuck.com > > >> > > > >> > > >> > > >> > > > > > > > > > > > > -- > > > > blog: whydoeseverythingsuck.com > > > > > > > > > > > -- > > blog: whydoeseverythingsuck.com > > > > > > > -- > blog: whydoeseverythingsuck.com > > > > -- > blog: whydoeseverythingsuck.com > > ------------------------------------ -- Flexcoders Mailing List FAQ: http://groups.yahoo.com/group/flexcoders/files/flexcodersFAQ.txt Alternative FAQ location: https://share.acrobat.com/adc/document.do?docid=942dbdc8-e469-446f-b4cf-1e62079f6847 Search Archives: http://www.mail-archive.com/flexcoders%40yahoogroups.comYahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/flexcoders/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/flexcoders/join (Yahoo! ID required) <*> To change settings via email: mailto:flexcoders-dig...@yahoogroups.com mailto:flexcoders-fullfeatu...@yahoogroups.com <*> To unsubscribe from this group, send an email to: flexcoders-unsubscr...@yahoogroups.com <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
