I have to go out now and so cant leave the phone off hook. But 1hr 15mins with no response. I am sure it would have been many more hours.
On Fri, Sep 11, 2009 at 1:28 PM, hank williams <hank...@gmail.com> wrote: > Starting now. I dont have 3 hours again but lets see how far we get... > > > On Fri, Sep 11, 2009 at 1:19 PM, turbo_vb <timh...@aol.com> wrote: > >> >> >> US - 800-833-6687. >> >> >> -TH >> >> --- In flexcoders@yahoogroups.com <flexcoders%40yahoogroups.com>, hank >> williams <hank...@...> wrote: >> > >> > By the way, adobe admits there is a problem, so if you got that kind of >> > response, I promise it is not normal. >> > >> > see: http://www.adobe.com/support/open_letter_to_adobe_customers/ >> > >> > On Fri, Sep 11, 2009 at 1:09 PM, hank williams <hank...@...> wrote: >> > >> > > what country are you in... and if US, what number did you dial? >> > > >> > > >> > > On Fri, Sep 11, 2009 at 1:06 PM, turbo_vb <timh...@...> wrote: >> > > >> > >> >> > >> >> > >> Sounds like you're not having very good luck Hank. As an interesting >> > >> coincidence, I had to contact Adobe customer service today to resolve >> an >> > >> issue. I just switched from PC to Mac and at the same time upgraded >> from CS3 >> > >> to CS4. My issue was that the upgrade wouldn't recognize my previous >> > >> product's serial number, because it was on a different platform. I >> went to >> > >> the Adobe site, clicked the support button, selected my country and >> called >> > >> the 800 number. They answered after 5 minutes. Pretty good compared >> to 3 >> > >> hours. The initial rep took my info and had to transfer me to another >> rep to >> > >> resolve my issue. The second time on hold took 7 minutes. The second >> rep was >> > >> able to assist me ad resolve my issue. The entire call took 22 >> minutes; >> > >> which for something like this is completely reasonable. Sorry that >> you >> > >> didn't have the same experience. But, for me, I couldn't expect any >> better >> > >> customer service. >> > >> >> > >> -TH >> > >> >> > >> >> > >> --- In flexcoders@yahoogroups.com >> > >> <flexcoders%40yahoogroups.com><flexcoders% >> 40yahoogroups.com>, hank >> > >> williams <hank777@> wrote: >> > >> > >> > >> > Lets conduct an experiment. What number are you calling (we've >> called 3 >> > >> > times so far). >> > >> > >> > >> > On Fri, Sep 11, 2009 at 12:00 PM, Paul Andrews <paul@> wrote: >> > >> > >> > >> > > >> > >> > > >> > >> > > hank williams wrote: >> > >> > > > >> > >> > > > I wrote a blog post about this today >> > >> > > > ( >> > >> http://whydoeseverythingsuck.com/2009/09/is-adobe-falling-apart.html >> ) >> > >> > > > >> > >> > > > but to summarize, it appears that adobe customer service is >> > >> > > > essentially totally unavailable. I tried several times to reach >> them >> > >> > > > for an urgent issue, and the last time waited on hold for 3 >> hours >> > >> > > > (after which point my cordless phone ran out of steam) with no >> > >> answer, >> > >> > > > just hold music. >> > >> > > > >> > >> > > > THREE HOURS!!!! >> > >> > > > >> > >> > > > They also dont respond to their support email address. >> > >> > > > >> > >> > > > This can't mean good things are happening at adobe. Anyone have >> any >> > >> > > > insight? >> > >> > > I can't say, but to stay on hold for three hours? It's ten >> minutes max >> > >> > > for me, then try again. >> > >> > > > >> > >> > > > Hank >> > >> > > > -- >> > >> > > > blog: whydoeseverythingsuck.com < >> http://whydoeseverythingsuck.com> >> > >> > > >> > >> > > >> > >> > >> > >> > >> > >> > >> > >> > -- >> > >> > blog: whydoeseverythingsuck.com >> > >> > >> > >> >> > >> >> > >> >> > > >> > > >> > > >> > > -- >> > > blog: whydoeseverythingsuck.com >> > > >> > >> > >> > >> > -- >> > blog: whydoeseverythingsuck.com >> > >> >> >> > > > > -- > blog: whydoeseverythingsuck.com > -- blog: whydoeseverythingsuck.com
