what country are you in... and if US, what number did you dial? On Fri, Sep 11, 2009 at 1:06 PM, turbo_vb <timh...@aol.com> wrote:
> > > Sounds like you're not having very good luck Hank. As an interesting > coincidence, I had to contact Adobe customer service today to resolve an > issue. I just switched from PC to Mac and at the same time upgraded from CS3 > to CS4. My issue was that the upgrade wouldn't recognize my previous > product's serial number, because it was on a different platform. I went to > the Adobe site, clicked the support button, selected my country and called > the 800 number. They answered after 5 minutes. Pretty good compared to 3 > hours. The initial rep took my info and had to transfer me to another rep to > resolve my issue. The second time on hold took 7 minutes. The second rep was > able to assist me ad resolve my issue. The entire call took 22 minutes; > which for something like this is completely reasonable. Sorry that you > didn't have the same experience. But, for me, I couldn't expect any better > customer service. > > -TH > > > --- In flexcoders@yahoogroups.com <flexcoders%40yahoogroups.com>, hank > williams <hank...@...> wrote: > > > > Lets conduct an experiment. What number are you calling (we've called 3 > > times so far). > > > > On Fri, Sep 11, 2009 at 12:00 PM, Paul Andrews <p...@...> wrote: > > > > > > > > > > > hank williams wrote: > > > > > > > > I wrote a blog post about this today > > > > ( > http://whydoeseverythingsuck.com/2009/09/is-adobe-falling-apart.html) > > > > > > > > but to summarize, it appears that adobe customer service is > > > > essentially totally unavailable. I tried several times to reach them > > > > for an urgent issue, and the last time waited on hold for 3 hours > > > > (after which point my cordless phone ran out of steam) with no > answer, > > > > just hold music. > > > > > > > > THREE HOURS!!!! > > > > > > > > They also dont respond to their support email address. > > > > > > > > This can't mean good things are happening at adobe. Anyone have any > > > > insight? > > > I can't say, but to stay on hold for three hours? It's ten minutes max > > > for me, then try again. > > > > > > > > Hank > > > > -- > > > > blog: whydoeseverythingsuck.com <http://whydoeseverythingsuck.com> > > > > > > > > > > > > > > -- > > blog: whydoeseverythingsuck.com > > > > > -- blog: whydoeseverythingsuck.com
