US - 800-833-6687. -TH
--- In flexcoders@yahoogroups.com, hank williams <hank...@...> wrote: > > By the way, adobe admits there is a problem, so if you got that kind of > response, I promise it is not normal. > > see: http://www.adobe.com/support/open_letter_to_adobe_customers/ > > On Fri, Sep 11, 2009 at 1:09 PM, hank williams <hank...@...> wrote: > > > what country are you in... and if US, what number did you dial? > > > > > > On Fri, Sep 11, 2009 at 1:06 PM, turbo_vb <timh...@...> wrote: > > > >> > >> > >> Sounds like you're not having very good luck Hank. As an interesting > >> coincidence, I had to contact Adobe customer service today to resolve an > >> issue. I just switched from PC to Mac and at the same time upgraded from > >> CS3 > >> to CS4. My issue was that the upgrade wouldn't recognize my previous > >> product's serial number, because it was on a different platform. I went to > >> the Adobe site, clicked the support button, selected my country and called > >> the 800 number. They answered after 5 minutes. Pretty good compared to 3 > >> hours. The initial rep took my info and had to transfer me to another rep > >> to > >> resolve my issue. The second time on hold took 7 minutes. The second rep > >> was > >> able to assist me ad resolve my issue. The entire call took 22 minutes; > >> which for something like this is completely reasonable. Sorry that you > >> didn't have the same experience. But, for me, I couldn't expect any better > >> customer service. > >> > >> -TH > >> > >> > >> --- In flexcoders@yahoogroups.com <flexcoders%40yahoogroups.com>, hank > >> williams <hank777@> wrote: > >> > > >> > Lets conduct an experiment. What number are you calling (we've called 3 > >> > times so far). > >> > > >> > On Fri, Sep 11, 2009 at 12:00 PM, Paul Andrews <paul@> wrote: > >> > > >> > > > >> > > > >> > > hank williams wrote: > >> > > > > >> > > > I wrote a blog post about this today > >> > > > ( > >> http://whydoeseverythingsuck.com/2009/09/is-adobe-falling-apart.html) > >> > > > > >> > > > but to summarize, it appears that adobe customer service is > >> > > > essentially totally unavailable. I tried several times to reach them > >> > > > for an urgent issue, and the last time waited on hold for 3 hours > >> > > > (after which point my cordless phone ran out of steam) with no > >> answer, > >> > > > just hold music. > >> > > > > >> > > > THREE HOURS!!!! > >> > > > > >> > > > They also dont respond to their support email address. > >> > > > > >> > > > This can't mean good things are happening at adobe. Anyone have any > >> > > > insight? > >> > > I can't say, but to stay on hold for three hours? It's ten minutes max > >> > > for me, then try again. > >> > > > > >> > > > Hank > >> > > > -- > >> > > > blog: whydoeseverythingsuck.com <http://whydoeseverythingsuck.com> > >> > > > >> > > > >> > > >> > > >> > > >> > -- > >> > blog: whydoeseverythingsuck.com > >> > > >> > >> > >> > > > > > > > > -- > > blog: whydoeseverythingsuck.com > > > > > > -- > blog: whydoeseverythingsuck.com >
