-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Ampere K. Hardraade schrieb: > Were those people who are having problems offered the chance to help fixed > the > problem?
You allways have the chance to fix a problem! But the discussion wasn't about end users fixing the problem, it was about them having the problem. The usual end users can't fix the problems as he isn't a programmer and thus lacks the knowledge. > Where are responses like "we will look into the problem, but we > need you to investigate the problems for us by doing this and this, since we > don't have the hardware"? How about messages like "let's have a discussion > over the IRC at certain time, and we can track down the issue"? Why aren't those that have the problem ask for that kind of assistance? This isn't a I-pay-you-work situation. It's a I-use-your-work-for-free-and-want-to-help-you-make-it-even-better situation. All developers use their spare time to work on FlightGear. I requested the people to send their command line that they use to start FlightGear. So that I can try it (having an ATI). So far *none* end user answered directly and one was sent to a different toppic! How can the developers work with that backing of the end users?!? If you don't know how to do the request of an developer, just ask! > Why am I > only seeing responses that automatically assume the problem is from the user > side? Why am I only seeing unproductive responses like "you didn't > contribute, so you don't deserved to get help", "fix it yourself", and > "upgrade your hardware"? Noone says: "you didn't contribute, so you don't deserved to get help". Only repeated requests to the same topic might cause a bit of irritation. "fix it yourself" is the answer if people insist that the developers *must* fix their problem. That they have a right to it. That's wrong! You don't like the software - don't use it. "upgrade your hardware" is sometimes necessary. Not listed: "update your drivers". Also sometimes necessary. I remember the OpenAL issue (IIRC with 0.9.6) that was caused with too old sound card drivers. It is an art to write helpfull bug reports. But it's also an art to write complex programms. And an even higher art to debug problems that don't occur on the own hardware. So, work together and don't try to force the developers to fix your problem! This only causes a bad mood and doesn't speed up the debugging. CU, Christian -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.0 (MingW32) iD8DBQFDgkVblhWtxOxWNFcRAmX3AJ9djRf4EyxFMQ6HiunsIippHt4pLQCfeWp8 Ce6bBRIApVNqoaZTcSPfF0U= =E68z -----END PGP SIGNATURE----- _______________________________________________ Flightgear-users mailing list [email protected] http://mail.flightgear.org/mailman/listinfo/flightgear-users 2f585eeea02e2c79d7b1d8c4963bae2d
