Ampere K. Hardraade schrieb:
On November 21, 2005 03:45 am, Erik Hofman wrote:
Indeed, it's shocking to see how many people did not try one of the
prereleases.
Erik
Would that change anything? If they did try the pre-releases and reported
problems, would the final release really be delayed until the problem is
fixed? Why do I get the feeling that they would be the ones to get blamed
like what is happening now?
Were those people who are having problems offered the chance to help fixed the
problem? Where are responses like "we will look into the problem, but we
need you to investigate the problems for us by doing this and this, since we
don't have the hardware"? How about messages like "let's have a discussion
over the IRC at certain time, and we can track down the issue"? Why am I
only seeing responses that automatically assume the problem is from the user
side? Why am I only seeing unproductive responses like "you didn't
contribute, so you don't deserved to get help", "fix it yourself", and
"upgrade your hardware"?
Ampere
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Hi Ampere,
thank you for you free speech. These are my very exact thoughts I would
never have published as I am a newbee to FlightGear although I am really
trying to improve my skills and started to contribute with "help" and my
little FGTools project.
It was a really hard decision for me to change from the FLY! world to
FlightGear at the middle of this year. I was only watching the mailing
lists for a long time and was aware of the rough and often very
unfriendly tone you find here. Sometimes you have the impression of
"stay away, you are disturbing" or "grow up until you can play with us"
or "it is our toy, we don't want you".
Please, there are also a *lot* of very nice and helpful people and I am
*very* thankful for all the *personal* help I got in the last months but
if we freely invite people to post their problems on the lists (in the
AVSIM forum there are several posts which suggest to mail the problems
to th *developer* ((not user)) list) then we will get here what we have
- very helpless, naive and often very *young* users with very
*difficult* problems related to the wide spread of PC hardware and software.
Therefore, in my view, we have two possibilities
1. Keep FlightGear as a secret for the public, accept only "developers"
or "contributers" or "friends" and be happy with that (what I would
accept for a "closed" project). No PR, no reviews, no official releases,
only "closed loop".
2. Be aware that FlightGear at the actual state attracts all sort of
people, specialists and a lot of pure users as well.
Support to increase the user base as the result will be on the long that
*some* people who are actual very helpless might contribute with "user
development", not coding. In every other flightsim scene you find a lot
of people who do really stunning graphic work or scenery design or
creating adventures or making repaints or 3d-work or.., most of them are
technically very uninformed. But FlightGear would really profit from
such users if we support them. If you don't like what someone is asking,
it is better to ignore him than answering in a way which is not helpful
but sometimes really hurting - due to other user expectation and by
experience from other flightsim user groups (also voluntary).
If we take them serious then our efforts should be to make FlightGear
very stable on the supported platforms, create more userfriendly tools
for "user development", go on improving the documentation and help.
And user should be advised to post their problems first on the "user
mailing list" to keep the developer list clean from newbee problems.
And, we always should be aware that only a *very* !!! small group of
user who have difficulties with FlightGear are motivated to ask for
help. Many, many (and I know that from own experiences with friends and
colleages) throw it away after a quick test when there are problems,
they won't mail, post or show up as an important group.
Regards
Georg
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