Curt, Check out "Remote Assistance"; using this tool you can have the user request via email, file attachment etc... remote "shadowing" with control on the end users system. The key of course is that the systems need to be on the same routable network.
This feature in WinXP is located under Help and Support -> Ask For Assistance.... Cheers, JJC -----Original Message----- From: Curt Shaffer [mailto:[EMAIL PROTECTED] Sent: Thursday, May 11, 2006 8:29 AM To: [email protected] Subject: RDP to XP clients I am just wondering how everyone out there is utilizing the RDP client on XP workstations. My helpdesk has been asking for the password from the users to log into the current session. Is there some sort of shadowing they can do with their own usernames instead? We are running into this whole thing of where some users are actually saying "I'm not supposed to give that out" as they were trained, and good for them. What we need though is the ability to connect to their current session via RDP to see the problem they are having as it is happening. Thanks Curt ------------------------------------------------------------------------ --- ------------------------------------------------------------------------ --- --------------------------------------------------------------------------- ---------------------------------------------------------------------------
