If they want to see the current session, they can instruct the users on how to send a remote help request.
Laura > -----Original Message----- > From: Curt Shaffer [mailto:[EMAIL PROTECTED] > Sent: Thursday, May 11, 2006 10:29 AM > To: [email protected] > Subject: RDP to XP clients > > I am just wondering how everyone out there is utilizing the > RDP client on XP workstations. My helpdesk has been asking > for the password from the users to log into the current > session. Is there some sort of shadowing they can do with > their own usernames instead? We are running into this whole > thing of where some users are actually saying "I'm not > supposed to give that out" as they were trained, and good for > them. What we need though is the ability to connect to their > current session via RDP to see the problem they are having as > it is happening. > > > > > > Thanks > > > > Curt > > > -------------------------------------------------------------- > ------------- > -------------------------------------------------------------- > ------------- > --------------------------------------------------------------------------- ---------------------------------------------------------------------------
