On Thu, 2006-05-11 at 10:22 -0600, JJ Cummings wrote: > Curt, > > Check out "Remote Assistance"; using this tool you can have the user > request via email, file attachment etc... remote "shadowing" with > control on the end users system. The key of course is that the systems > need to be on the same routable network.
Not necessarily - if you have UPnP enabled, it will work through NAT. See here: http://www.microsoft.com/windowsxp/using/helpandsupport/rafaq-technical.mspx Of course, practically speaking, yes, on any relatively secure network you're right. :P > -----Original Message----- > From: Curt Shaffer [mailto:[EMAIL PROTECTED] > Sent: Thursday, May 11, 2006 8:29 AM > To: [email protected] > Subject: RDP to XP clients > > I am just wondering how everyone out there is utilizing the RDP client > on XP > workstations. My helpdesk has been asking for the password from the > users to > log into the current session. Is there some sort of shadowing they can > do > with their own usernames instead? We are running into this whole thing > of > where some users are actually saying "I'm not supposed to give that out" > as > they were trained, and good for them. What we need though is the ability > to > connect to their current session via RDP to see the problem they are > having > as it is happening. > > > > > > Thanks > > > > Curt > > > ------------------------------------------------------------------------ > --- > ------------------------------------------------------------------------ > --- > > > --------------------------------------------------------------------------- > --------------------------------------------------------------------------- > -- James (njan) Eaton-Lee | 10807960 | http://www.jeremiad.org Semper Monemus Sed Non Audiunt, Ergo Lartus - (Jean-Croix) sites: https://www.bsrf.org.uk ~ http://www.security-forums.com ca: https://www.cacert.org/index.php?id=3
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