Curt,
Remote Assistance may be your best bet. There are a couple of
caveats to deal with however. First remote assistance only works on
Windows XP and Windows 2003 machines. Any previous versions of windows
cannot either server remote assistance requests or answer remote
assistance requests. Remote assistance does use RDP so if you have a
client firewall you will need to make certain that it will allow inbound
access to TCP port 3389.
To make life a little easier though there are a couple of group
policy settings that control how Remote Assistance works. Take a look
at "Computer Configuration|Administrative Templates|System|Remote
Assistance." These options allow you to configure certain groups or
accounts to connect up via remote assistance without users having to
issue the request. This can make help desk guys not have to teach users
how to send a support request out as they can simply just connect to the
PC that they need to.
I hope this helps a bit.
Sean
-----Original Message-----
From: JJ Cummings [mailto:[EMAIL PROTECTED]
Sent: Thursday, May 11, 2006 9:22 AM
To: Curt Shaffer; [email protected]
Subject: RE: RDP to XP clients
Curt,
Check out "Remote Assistance"; using this tool you can have the user
request via email, file attachment etc... remote "shadowing" with
control on the end users system. The key of course is that the systems
need to be on the same routable network.
This feature in WinXP is located under Help and Support -> Ask For
Assistance....
Cheers,
JJC
-----Original Message-----
From: Curt Shaffer [mailto:[EMAIL PROTECTED]
Sent: Thursday, May 11, 2006 8:29 AM
To: [email protected]
Subject: RDP to XP clients
I am just wondering how everyone out there is utilizing the RDP client
on XP
workstations. My helpdesk has been asking for the password from the
users to
log into the current session. Is there some sort of shadowing they can
do
with their own usernames instead? We are running into this whole thing
of
where some users are actually saying "I'm not supposed to give that out"
as
they were trained, and good for them. What we need though is the ability
to
connect to their current session via RDP to see the problem they are
having
as it is happening.
Thanks
Curt
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