Ah, right, that works. I had thought the purpose of members is for
sequential hunting. looks I was wrong.
However, add a | sep'ed dial string is hard to do round robin hunting,
as we don't want the first agent always busy while others have nothing
to do. It is possible to add/delete members using another script to
set different dialstring to emulate a round robin hunt, but why not
implement it in the queue logic?
questions:
1) What's the purpose for members? just for simultaneous ring?
2) What's the best use case of agents dial in a fifo to wait callers?
They just listening to music and waiting if no caller? I guess that
would be for very busy call centers.
3) In my test, other members keep ring after one answered, some times
it even ring a long time after the caller hangup.
I'm currently using trixbox. when a call comes in, it just play a
greeting and ring one free agent and fail over to other agents if no
answer or playing moh if all agents are busy. I just want to implement
the same logic in FS and replace it as * causing a lot of problems.
I know there are already rules of how to pull a call out from a fifo,
and guess it would be possible to add some params to do sequential/
round robin hunting for members, and by using dp tools to dynamically
add/delete members it would me more powerful.
Thanks.
On Apr 28, 2009, at 8:33 PM, Anthony Minessale wrote:
learn to think 4th dimensionally =D
Add one <member> with a | sep list in the dial string.
On Mon, Apr 27, 2009 at 11:35 PM, seven <dujinf...@gmail.com> wrote:
Hi,
I'm on trunk 13174, and route a call to fifo, but two members ring at
the same time. I want it ring one by one in a round robin manner,
what's wrong with me?
here is fifo.xml
<fifo name="sales_f...@$${domain}" importance="0">
<member timeout="60" simo="1"
lag="20">{fifo_member_wait=wait}user/1...@$${domain}</member>
<member timeout="60" simo="1"
lag="20">{fifo_member_wait=wait}user/1...@$${domain}</member>
</fifo>
We want to implement a call center where agents register to waiting
customers, when a customer calls in, it will drop in a queue and
search one available agent(in round robin manner). Most fifo functions
seems implemented for scenarios where agents dial in and waiting
callers, which is unnecessary on our condition.
Thanks.
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