keep in mind mod_fifo is not a call center app. it's a simple *fifo* queue
hence the name.
On Tue, Apr 28, 2009 at 8:30 AM, dujinfang <dujinf...@gmail.com> wrote:
> Ah, right, that works. I had thought the purpose of members is for
> sequential hunting. looks I was wrong.
> However, add a | sep'ed dial string is hard to do round robin hunting, as
> we don't want the first agent always busy while others have nothing to do.
> It is possible to add/delete members using another script to set different
> dialstring to emulate a round robin hunt, but why not implement it in the
> queue logic?
>
Other strategies to place calls could be added with a patch to the code.
The goal of the module was to be basic and have
most of the control and logic remain outside the module.
>
> questions:
>
> 1) What's the purpose for members? just for simultaneous ring?
>
They are essentially on-hook agents for a setup where you don't need people
waiting on the phone.
> 2) What's the best use case of agents dial in a fifo to wait callers? They
> just listening to music and waiting if no caller? I guess that would be for
> very busy call centers.
>
Yes its so you can call in an pop all the calls off the fifo in the same one
call.
> 3) In my test, other members keep ring after one answered, some times it
> even ring a long time after the caller hangup.
>
It's not ring-all, there is exactly one outbound call generated for every
one person in the queue who is waiting so sometimes there is collateral
damage.
>
>
> I'm currently using trixbox. when a call comes in, it just play a greeting
> and ring one free agent and fail over to other agents if no answer or
> playing moh if all agents are busy. I just want to implement the same logic
> in FS and replace it as * causing a lot of problems.
>
> I know there are already rules of how to pull a call out from a fifo, and
> guess it would be possible to add some params to do sequential/round robin
> hunting for members, and by using dp tools to dynamically add/delete members
> it would me more powerful.
>
You could post it as a bounty, a change like that is a lot to do as a wish
request.
>
> Thanks.
>
> On Apr 28, 2009, at 8:33 PM, Anthony Minessale wrote:
>
> learn to think 4th dimensionally =D
>
> Add one <member> with a | sep list in the dial string.
>
>
> On Mon, Apr 27, 2009 at 11:35 PM, seven <dujinf...@gmail.com> wrote:
>
>> Hi,
>>
>> I'm on trunk 13174, and route a call to fifo, but two members ring at
>> the same time. I want it ring one by one in a round robin manner,
>> what's wrong with me?
>>
>> here is fifo.xml
>>
>> <fifo name="sales_f...@$${domain}" importance="0">
>> <member timeout="60" simo="1"
>> lag="20">{fifo_member_wait=wait}user/1...@$${domain}</member>
>> <member timeout="60" simo="1"
>> lag="20">{fifo_member_wait=wait}user/1...@$${domain}</member>
>> </fifo>
>>
>> We want to implement a call center where agents register to waiting
>> customers, when a customer calls in, it will drop in a queue and
>> search one available agent(in round robin manner). Most fifo functions
>> seems implemented for scenarios where agents dial in and waiting
>> callers, which is unnecessary on our condition.
>>
>>
>> Thanks.
>>
>> _______________________________________________
>> Freeswitch-users mailing list
>> Freeswitch-users@lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
>>
>
>
>
> --
> Anthony Minessale II
>
> FreeSWITCH http://www.freeswitch.org/
> ClueCon http://www.cluecon.com/
>
> AIM: anthm
> MSN:anthony_miness...@hotmail.com <msn%3aanthony_miness...@hotmail.com>
> GTALK/JABBER/PAYPAL:anthony.miness...@gmail.com<paypal%3aanthony.miness...@gmail.com>
> IRC: irc.freenode.net #freeswitch
>
> FreeSWITCH Developer Conference
> sip:8...@conference.freeswitch.org <sip%3a...@conference.freeswitch.org>
> iax:gu...@conference.freeswitch.org/888
> googletalk:conf+...@conference.freeswitch.org<googletalk%3aconf%2b...@conference.freeswitch.org>
> pstn:213-799-1400
> _______________________________________________
> Freeswitch-users mailing list
> Freeswitch-users@lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
>
> _______________________________________________
> Freeswitch-users mailing list
> Freeswitch-users@lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
--
Anthony Minessale II
FreeSWITCH http://www.freeswitch.org/
ClueCon http://www.cluecon.com/
AIM: anthm
MSN:anthony_miness...@hotmail.com <msn%3aanthony_miness...@hotmail.com>
GTALK/JABBER/PAYPAL:anthony.miness...@gmail.com<paypal%3aanthony.miness...@gmail.com>
IRC: irc.freenode.net #freeswitch
FreeSWITCH Developer Conference
sip:8...@conference.freeswitch.org <sip%3a...@conference.freeswitch.org>
iax:gu...@conference.freeswitch.org/888
googletalk:conf+...@conference.freeswitch.org<googletalk%3aconf%2b...@conference.freeswitch.org>
pstn:213-799-1400
_______________________________________________
Freeswitch-users mailing list
Freeswitch-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org
