Dear All,

Our Client has deployed A SmartCenter NG AI R54 with Reporter (IP
192.168.1.2) on Windows 2000 and deployed A NG AI R54 SecurePlatform Module
with Policy Server & VPN Accelerator Card III.

At first we find the �User Monitor does not work�, I can found solution for
FP2 & FP3 (sk12630, sk16494) but cannot find solution for R54, however, I
make the change and solved the problem.

But we found the following problems regarding the Policy Server and would
like to seek for your advice.

(1)     SmartView Status is showing both Licensed and Connected users as 0
for the Policy Server (desktop policy installation does not solve the
problem)

(2)     User Monitor can shows new connected users, however, it still keeps
many old entries there (many days before and already disconnected).

(3)     Client has a 100 User license of Secure Client, they have 40 users
defined in SmartCenter and 20 Users in Radius Server who can connect using
the Secure Client (With IP Pool NAT) using the Generic* Profile, however,
they receive the following log in the SmartView Tracker.

�PS: less than 10 percent license free�

* Licenses verified and not a license problem.

Is there any issues on NG AI R54 (HFA404 + all hotfixes) secureplatform +
VPN Acc Card III + Policy Server + IP Pool NAT?

Please advice

Thank you very much.

Kingsley

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