I think Apple should be applauded on their decision to move to a modern
operating system. It was a big move, totally rewriting a new system from the
ground up took vision to make it successful and guts to do it in the first
place.
Ummmm UNIX is not new eye candy, it would have been awesome if they really did write a new code.
They did, a ton of it. The entire GUI, and a significant chunk of the underlying OS. If you doubt that look at diffs between their starting BSD code and the current version of Darwin. Go ahead, all the source code is there, you can look at it.
Moreover, OSX is so much better than OS 9 it's not even funny.
Oh please, so every 18 months I am supposed to get a new computer just because Apple decides to go sideways. The good thing about Apple WAS that the were well built, software would run and upgrade for the last 9 years. This is a FORCED change and some people, the loyal Apple followers feel a little screwed.
What, your system simply stop working? NO, you're P&M-ing that Apple won't support your old system with new software. Deal with it. No one is coming to your door with a gun to your head forcing you to buy this.
Lordy I sound like a broken record here: Apple is a hardware company. They give cool software away with their hardware as the inducement to buy it.
They sell software that only works with their later (not even latest...OSX runs quite happily on Beige G3's, hell it even runs on old PowerPC's, though not officially) hardware because a) they *do*want you to buy new hardware, as it is their lifeblood, as a business, and b) it is a waste of resources, from their point of view, to write software that works on radically different architectures, *especially* when those systems *can* run the current software.
That you have had problems updating *your* machine does not mean that all of that model have problems. I've installed OSX without a hitch on Wallstreets and Pismos. They can run ITMS quite happily. problem solved.
their customers <ever had to return/fix a machine?>.
share if they actually spent a bit more time understanding how to treat
Yes 2 times I paid for the 1st pismo $345.00/ Just to run JAG OS 9 ran fine. It was here I discovered the beast under the candy. The one under Apple Care for 3 more months they claimed "something was spilled in the pismo *sometime* in the last 6 months. Ya right.. Found out from ex apple care workers this is a standard response.
Now, there's a reliable source of information: ex-employees. None of whom *ever* have a grudge or anything.
Oddly, it is not the response given to anyone I've known who sent their malfunctioning laptop in.
They lie. The company is changing and if you look to the future in 5 years are we still going to be typing on silly machine that takes more work to read the manuals to make it work at it's MAX productivity.
Umm, what are you talking about? I've never cracked a manual for OS X yet, though I'll admit to running a man page or three.
I think not. Their going to bleed us while they can. '
Oh ho! "Apple Doomed; Details at eleven!"
Apple has changed and some very loyal customers are not happy. Check the boards
"The Boards"....you mean the squeaky wheel fests online? Just remember this:
The plural of anecdote is not data. People post to (and browse) these forums *because* they have problems. That's an automatic bias and concentration right there. Of course if you look at these boards you'll think that Apple is the crappiest company on earth that completely hates it's customers.
The majority of people have experienced quite good customer service from Apple, which is why they come out at or near the top in customer satisfaction surveys run by reputable folks, like JD Powers. These are actual quantitative measures, gotten by asking a representative portion of a company's customers; if Apple's customer service was as bad as you're saying, it would show when it was measured.
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