Hello everybody,
I have just had a very frustrating conversation with Applecare and
was told that the keyboard and latch on my Powerbook are not covered
at all.
I am still under the Applecare warranty period and was actually told
by Applecare technical support that these items were covered.
However, in talking with customer care, they have advised me that
Applecare only covers hardware. Are the latch and keyboard not
considered hardware ?
Has anybody here had any problems with getting these two items
repaired under Applecare ?
Amber
OK Amber, no more Ms. Nice Girl. It's time to unleash that inner Junk
Yard Dog that's within all of us.
Keyboard and latches are hardware. Any one who says differently is
rolling a barrel of bushwah.
Ask to go higher on the food chain. Drop hints that you're consulting
an attorney. Mention the Better Business Bureau, the Ministry of
Consumer Affairs (if you're in Canada) or some consumer rights group.
--
Terry McCune
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