Part of the plastic came off the battery latch of my dual USB iBook
a few years ago and Applecare would not replace it, saying that this
problem could have only been caused by user abuse, not a defective
latch. I know I didn't abuse my iBook, but after talking to several
techs, the only option I was given was getting a new encasement at my
own expense. I actually resorted to a cheaper solution of using tape
to hold in the battery.
Sharon Kantanie
On Jan 11, 2006, at 2:19 PM, Amber R. wrote:
Hello everybody,
I have just had a very frustrating conversation with Applecare and
was told that the keyboard and latch on my Powerbook are not
covered at all.
I am still under the Applecare warranty period and was actually
told by Applecare technical support that these items were covered.
However, in talking with customer care, they have advised me that
Applecare only covers hardware. Are the latch and keyboard not
considered hardware ?
Has anybody here had any problems with getting these two items
repaired under Applecare ?
Amber
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