I agree that I'd rather have them take an extra day or two to ship me a perfect pair of lenses than to rush to get something out to me that I will only have to send back. I think that 39dollarglasses is in a difficult situation, where they are trying to keep the customer happy and in the loop by letting us know where our glasses are in production (and that feature of the web site is great!), but then when there is a snag we are disappointed that they won't ship exactly when we had hoped. However, it's not good not to apologize or fully explain what's happening to a customer you are speaking with on the phone, though, as apparently happened to jeminco, above. I think it might be good for them to set expectations a bit lower when an order is placed, so that people are happily surprised when things ship earlier than expected.
My glasses shipped out in five days last week, which is really very reasonable, but still I couldn't help feeling a bit disappointed when that turned out to be two days later than they had promised at the start of the production process. :) On Feb 5, 11:58 pm, "Ira (GlassyEyes)" <[email protected]> wrote: > I talked to the people at 39DollarGlasses this evening and wanted to explain > the situation. 39DollarGlasses, and some of the other retailers won't ship > glasses that have imperfections or scratches -- this is good no? Sometimes > this happens as they are handled. Occasionally there need to be remakes -- > and every now and then if there are a couple of bad frames, this may happen > more than once. > > For the record, her package has been shipped overnight mail, as promised. > > This is one of the reasons I continue to crusade to see more detailed > tracking information available online. I think it will be of great benefit > to consumer and retailer alike. Less time will need to be spent wondering > and answering questions and things will be less likely to fester. > > Hang in there people. > > - Ira > > > > On Thu, Feb 5, 2009 at 9:52 PM, Paul <[email protected]> wrote: > > > If only these online places would be honest and say outright that > > people need to wait a week or even two weeks for anything to happen > > with their orders, there wouldn't be so much energy wasted on > > frustration and false hope.- Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
