Update: Glasses arrived. Unfortunately one pair was obviously flawed in both lenses with an unclear patch or fogginess, if you will, on both lenses. However, I am happy to report that a quick email to Dr. Marc Weinstein, who had encouraged me to contact him with any more concerns, corrected the matter. He promptly motivated his team to have another pair made and shipped within hours and personally apologized. I encouraged him, if he hasn't already, to provide the same level of personal service to anyone here who is also unsatisfied. BTW, my other pair arrived in excellent condition and I am so far satisfied with the product. The basic lens package is much thinner than my upgraded lenses at Pearle.
On Feb 6, 10:57 am, jeminco <[email protected]> wrote: > Yes, I finially got my tracking number yesterday afternoon. I'd also > to let you all know that I recieved an apology from Dr. Marc > Weinstein, CEO and a credit for my shipping, NICE! I am very pleased > that they took the time to address my concerns. I wish I didn't have > to escalate things in order to get a resolution but sometimes thats > the only way. Your suggestions of just keeping people appaised of > their situation would be very helpful. I agree, a quality product is > worth the wait but don't make promises you cannot keep. > > I appreciate your help Ira and the others' supportive messages. > > Hopefully, my glasses will arrive before I leave for work and I'll be > happy with them. > > On Feb 5, 9:58 pm, "Ira (GlassyEyes)" <[email protected]> wrote: > > > I talked to the people at 39DollarGlasses this evening and wanted to explain > > the situation. 39DollarGlasses, and some of the other retailers won't ship > > glasses that have imperfections or scratches -- this is good no? Sometimes > > this happens as they are handled. Occasionally there need to be remakes -- > > and every now and then if there are a couple of bad frames, this may happen > > more than once. > > > For the record, her package has been shipped overnight mail, as promised. > > > This is one of the reasons I continue to crusade to see more detailed > > tracking information available online. I think it will be of great benefit > > to consumer and retailer alike. Less time will need to be spent wondering > > and answering questions and things will be less likely to fester. > > > Hang in there people. > > > - Ira > > > On Thu, Feb 5, 2009 at 9:52 PM, Paul <[email protected]> wrote: > > > > If only these online places would be honest and say outright that > > > people need to wait a week or even two weeks for anything to happen > > > with their orders, there wouldn't be so much energy wasted on > > > frustration and false hope. --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://www.glassyeyes.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
