I decided last month to try ordering glasses online for the first time with one of the GlassyEyes coupons for EyeBuyDirect. I ordered a pair that looked good on my photo, but when I got them they were far far too big. I returned them and got a replacement pair with the smallest total width that I could find and they were again far too wide (made me look cross-eyed). When I contacted them to return the glasses they said that I could not get a refund because the replacement/refund deal is a one-time thing. In the FAQ it says that there is a 100% satisfaction guarantee and that there can be a one-time replacement if you don't like your glasses. It does not say in the FAQ that you could not get a refund on the replacement pair. I know this is probably due to my inattention because after reading the FAQ I did not also read the Shipping and Returns section that said that the refund is a one-time only thing as well. Not once was I told that if I replaced that pair I would not be able to return it when I was talking with the customer service reps. So now I'm stuck with a pair of glasses I cannot use, and the offer of 10% my next purchase (which I will not use as I don't intend to buy online again due to all of this). Is there anything I can do or should I just chalk it up to a lesson learned (don't buy anything without trying it on first, and read ALL the fine print no matter how scattered it is around the site)?
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