I completely realize that this is all my fault for not reading everything on the site and being not diligent in measuring the first time around. I did measure my current glasses and found a replacement pair that was almost the same total width, but the style of glasses made them seem far wider on my face than my current glasses. The issue I have run into with trying glasses on online is that I cannot be sure of the proportion - I might know how wide the glasses are, but if I don't know how wide my face is in the picture, and the measurement of the glasses when I zoom in or out, there's no way to tell how big they really are on my face..
The happy news is that after another email to EBD today, where I said that I know that this was my fault but that I was disappointed that the policy wasn't clear on the FAQ page, they said that they would make an exception and accept the glasses back and refund me. I think that's great, especially since I was resigning myself to eating the cost of the glasses. Although it took a bunch of back-and-forths (and I'm not thrilled that they pressured me into going with high-index lenses in the first place even though I only wanted to go with the standard index ones for my first pair) customer service at EBD seems to be responsive as long as you're persistent. I wonder if the offer of the refund came because I mentioned posting to this forum? Anyway, I certainly won't complain about EBD to my friends, I'll just tell them that they have to be very careful with measurements if they choose to buy online. And to read all the fine print! If I decide to try the online thing again (and it would be great to be able to get glasses for under $200 a pair) I'll do what you suggest and go for a super cheap pair without the high-index or coatings and see how it goes. Trial and error indeed. I have a whole lot more to learn before I dip my foot in again. The original style I chose was Cau-Cau, but it's not on the site anymore. The second pair was Borah http://www.eyebuydirect.com/borah-plastic-glasses-p-2071.html No picture, sorry. I've already boxed them up to be sent back. On Jun 2, 7:23 pm, Chuck Knight <[email protected]> wrote: > First off, I'm sorry to hear that your first online order went so > badly. It really is a wonderful way to buy eyeglasses, with a couple > of minor caveats...like the inability to try them on, in person. > > I have not purchased from EBD, but have read good things about them. > Other than the fact that you chose frames that were far too big for > you (your mistake, not theirs), was there anything else with your > glasses? EBD seems to have a reasonable return policy...especially > considering their low profit margin. It does concern me that their > online fitting room software didn't reveal the problem, > though...that's what it's there, for. > > My usual suggestion for most new buyers is to purchase a pair of very > inexpensive single vision glasses (which can be had as low as $6.95) > so they get a little experience under their belts. Single vision > reading glasses or sunglasses are useful to even those who wear > multifocal lenses. The results are usually very positive, and then > they feel more comfortable purchasing the photochromic progressive > bifocals at a higher cost. > > Incoherent as it seems, I suppose my point is simple. I hope you > won't let this one bad experience sour you on the whole online > experience. It does work...but it takes a little bit of experience to > be able to choose flattering frames from nothing more than a > photograph and some dimensional measurements. > > -- Chuck Knight > > P.S. Could you post a photo of yourself in the glasses? And, maybe a > link to the frame style on the EBD site? > > On Tue, Jun 2, 2009 at 12:11 PM, lalien <[email protected]> wrote: > > > I decided last month to try ordering glasses online for the first time > > with one of the GlassyEyes coupons for EyeBuyDirect. I ordered a pair > > that looked good on my photo, but when I got them they were far far > > too big. I returned them and got a replacement pair with the smallest > > total width that I could find and they were again far too wide (made > > me look cross-eyed). > > When I contacted them to return the glasses they said that I could not > > get a refund because the replacement/refund deal is a one-time thing. > > In the FAQ it says that there is a 100% satisfaction guarantee and > > that there can be a one-time replacement if you don't like your > > glasses. It does not say in the FAQ that you could not get a refund on > > the replacement pair. > > I know this is probably due to my inattention because after reading > > the FAQ I did not also read the Shipping and Returns section that said > > that the refund is a one-time only thing as well. Not once was I told > > that if I replaced that pair I would not be able to return it when I > > was talking with the customer service reps. > > So now I'm stuck with a pair of glasses I cannot use, and the offer of > > 10% my next purchase (which I will not use as I don't intend to buy > > online again due to all of this). > > Is there anything I can do or should I just chalk it up to a lesson > > learned (don't buy anything without trying it on first, and read ALL > > the fine print no matter how scattered it is around the site)? --~--~---------~--~----~------------~-------~--~----~ Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en -~----------~----~----~----~------~----~------~--~---
