First off, I'm sorry to hear that your first online order went so
badly. It really is a wonderful way to buy eyeglasses, with a couple
of minor caveats...like the inability to try them on, in person.
I have not purchased from EBD, but have read good things about them.
Other than the fact that you chose frames that were far too big for
you (your mistake, not theirs), was there anything else with your
glasses? EBD seems to have a reasonable return policy...especially
considering their low profit margin. It does concern me that their
online fitting room software didn't reveal the problem,
though...that's what it's there, for.
My usual suggestion for most new buyers is to purchase a pair of very
inexpensive single vision glasses (which can be had as low as $6.95)
so they get a little experience under their belts. Single vision
reading glasses or sunglasses are useful to even those who wear
multifocal lenses. The results are usually very positive, and then
they feel more comfortable purchasing the photochromic progressive
bifocals at a higher cost.
Incoherent as it seems, I suppose my point is simple. I hope you
won't let this one bad experience sour you on the whole online
experience. It does work...but it takes a little bit of experience to
be able to choose flattering frames from nothing more than a
photograph and some dimensional measurements.
-- Chuck Knight
P.S. Could you post a photo of yourself in the glasses? And, maybe a
link to the frame style on the EBD site?
On Tue, Jun 2, 2009 at 12:11 PM, lalien <[email protected]> wrote:
>
> I decided last month to try ordering glasses online for the first time
> with one of the GlassyEyes coupons for EyeBuyDirect. I ordered a pair
> that looked good on my photo, but when I got them they were far far
> too big. I returned them and got a replacement pair with the smallest
> total width that I could find and they were again far too wide (made
> me look cross-eyed).
> When I contacted them to return the glasses they said that I could not
> get a refund because the replacement/refund deal is a one-time thing.
> In the FAQ it says that there is a 100% satisfaction guarantee and
> that there can be a one-time replacement if you don't like your
> glasses. It does not say in the FAQ that you could not get a refund on
> the replacement pair.
> I know this is probably due to my inattention because after reading
> the FAQ I did not also read the Shipping and Returns section that said
> that the refund is a one-time only thing as well. Not once was I told
> that if I replaced that pair I would not be able to return it when I
> was talking with the customer service reps.
> So now I'm stuck with a pair of glasses I cannot use, and the offer of
> 10% my next purchase (which I will not use as I don't intend to buy
> online again due to all of this).
> Is there anything I can do or should I just chalk it up to a lesson
> learned (don't buy anything without trying it on first, and read ALL
> the fine print no matter how scattered it is around the site)?
>
>
> >
>
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