Hi Julien, Thanks for your fast answer.. > > what do you mean by "their own ticket" ? > An author of a ticket can not close the ticket. > Only assign user and update_ticket rights users can. >
That what I really need, the author of the ticket can close their own ticket. I think this could be gain by include 2 more options in profile pages under assistant which is "close my ticket" ( equivalent with "Add followup to my ticket" functions ) and "close all ticket" ( equivalent with "Add followup to all ticket" functions ). With that 2 more options, the admin could freely assign which profile could close their own ticket, which profile could close all those ticket or which profile can't close any ticket. At my place, technician can't just close the ticket, only the author and admin can just do that, which is after their have verify the job that have been done by the technician. On the ticketing part, GLPI have cover everything except this features. I really love to see it in GLPI if it is possible to implement. Thanks In Advances, Regards, ijez _______________________________________________ Glpi-user mailing list [email protected] https://mail.gna.org/listinfo/glpi-user
