Dear Henrique, As said previously in my 1st answer: there is no way to change Ticket statuses as they are hardcoded into GLPI core. Regards,
Olivier MORON Miscellaneous Program Member RAYNET SNC Tel : +33 4 76 33 49 52 Fax: +33 4 76 70 56 63 From: Glpi-user [mailto:[email protected]] On Behalf Of Henrique Fagundes Sent: Wednesday, June 03, 2015 12:12 PM To: Liste de diffusion des utilsateurs de GLPI Subject: Re: [Glpi-user] You can enter a new status called for? Colleagues, Good day! Thanks for answering! I'm not talking about "Status of items." I'm actually talking about the "Ticket Status". I'm looking for an alternative to insert a new one. Look at the picture attached. This is where I would like to enter the status "under observation". Thank you for your attention. Sincerely, [cid:[email protected]] -------- Mensagem original -------- Assunto: Re: [Glpi-user] You can enter a new status called for? De: Moron, Olivier <[email protected]><mailto:[email protected]> Para: Liste de diffusion des utilsateurs de GLPI <[email protected]><mailto:[email protected]> Data: 03/06/2015 03:36 Hello Henrique, Are you speaking about Ticket statuses, or about Items (Computers, Networks, …) statuses? If you are speaking about Ticket statuses: then no way to add a new one, ticket statuses are hardcoded into source files. Mainly due to ticket status workflow that you can defined in the Profile settings. (Could it be redefined via a plugin? I don’t know: question is open☺). For Items, you may follow the explanation from Andres: we are using these Item statuses a lot.
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