Hello Henrique,
For tickets, you can take advantage of the fact that a "solved" ticket is only "closed" after a certain amount of time unless the user does so. This period can be considered as "under observation". But the status you describe looks to me more like a "Problem" status than a ticket status. If you go to the Problems, you will actually find this very status in the dropdown, see my attachment. Regards, Erich Am 2015-06-03 16:38, schrieb Moron, Olivier: > Dear Henrique, > > As said previously in my 1st answer: there is no way to change Ticket > statuses as they are hardcoded into GLPI core. > > Regards, > > Olivier MORON > Miscellaneous Program Member > > RAYNET SNC > Tel : +33 4 76 33 49 52 > Fax: +33 4 76 70 56 63 > > FROM: Glpi-user [mailto:[email protected]] ON BEHALF OF Henrique > Fagundes > SENT: Wednesday, June 03, 2015 12:12 PM > TO: Liste de diffusion des utilsateurs de GLPI > SUBJECT: Re: [Glpi-user] You can enter a new status called for? > > COLLEAGUES, > > Good day! > > Thanks for answering! > > I'm not talking about "Status of items." I'm actually talking about the > "Ticket Status". I'm looking for an alternative to insert a new one. > > Look at the picture attached. This is where I would like to enter the status > "under observation". > > Thank you for your attention. > > Sincerely, > > -------- Mensagem original -------- > ASSUNTO: Re: [Glpi-user] You can enter a new status called for? > DE: Moron, Olivier <[email protected]> > PARA: Liste de diffusion des utilsateurs de GLPI <[email protected]> > DATA: 03/06/2015 03:36 > >> Hello Henrique, >> >> Are you speaking about Ticket statuses, or about Items (Computers, Networks, >> ...) statuses? >> >> If you are speaking about Ticket statuses: then no way to add a new one, >> ticket statuses are hardcoded into source files. Mainly due to ticket status >> workflow that you can defined in the Profile settings. (Could it be >> redefined via a plugin? I don't know: question is openJ). >> >> For Items, you may follow the explanation from Andres: we are using these >> Item statuses a lot. > > _______________________________________________ > Glpi-user mailing list > [email protected] > https://mail.gna.org/listinfo/glpi-user [1] Links: ------ [1] https://mail.gna.org/listinfo/glpi-user
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