'That would leave out other operating systems ...' - That's what I
call lack of creativity. Never heard of browser detecting respond
systems?

Offering the needed hints browser dependent would even improve your
service.

-
'The GAE site should contain ' - Yea, when you set your targets so
wrong it's understandable that your are lost.

Better redefine your target to 'GAE should reach it's customers and
stop dropping necessary parts of explanation only because you can find
them elsewhere if you would know that you have to start endless
searches because these GAE guys like to waste your working time.'

-
'I got the remote API working' - no wonder that the expert can't see a
problem in steps which are self-evident for him. But being in service
it's your task to explain
just these steps which aren't self-evident for your customer at all.

-
Overall it's even more your attitude than the content of your
explanations which needs improvement.

You should think about, if you will go on playing king djidjadji and
waste your employer's time to treat your customers with impertinence
http://lmgtfy.com/?q=PYTHONPATH

or if you will open your eyes for reality and begin to think about how
to improve your service and yourself.

King regards,
Holger


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