Glad to hear it, vrypan. Good luck with your application. On Thu, Dec 23, 2010 at 4:28 AM, vrypan <vry...@gmail.com> wrote:
> Wrapping this threat up... > > - Ikai (from Google Support), obviously sent me a warning email that > my service was used by spammers and that I should contact him, or he > would have to disable the application. > - Unfortunately, the email Ikai sent included some of the (spammy) > short links as an example, which made GMail move it to the spam folder > and I didn't read it. As a result my application was disabled. > - After I asked here for some way to contact Google Support regarding > the problem I faced, Ikai stepped in, and the issue was resolved. > (Obviously, I want, as much as Google, to discourage spammers to use > my application). > > I've been a heavy user of Google services and products for many years. > Google is doing a fair job trying to keep their services at a high > level, but there are times, when something goes wrong, that a user > feels helpless in the sense that it's hard to reach out to Google and > contact a real person and explain the problem. Even though this issue > looked (at least to me) as one such case, it turned out it wasn't. > Thank you, Ikai. > > P. > > On Dec 21, 10:56 pm, Jeff Schwartz <jefftschwa...@gmail.com> wrote: > > On Tue, Dec 21, 2010 at 3:32 PM, Darien Caldwell > > <darien.caldw...@gmail.com>wrote: > > > > > I don't think you understood what he was saying. Google support sent > > > him an email about their impending takedown with spam links in the > > > body of the email, resulting in the official Google email being caught > > > in spam filters and not being delivered. > > > > Yup! > > > > > > > > > That definitely *is* something the support team should avoid doing in > > > the future. > > > > > On Dec 21, 3:01 am, Jeff Schwartz <jefftschwa...@gmail.com> wrote: > > > > Hi > > > > > > Respectfully, I don't really think it is nor should it be the > > > responsibility > > > > of the support team. It should be, I believe, the responsibility of > every > > > > AppEngine developer to ensure that their application adheres to the > TOS > > > > because that is what we agreed to out of choice when we signed up. > > > > But the following is certainly still valid and might save him some grief > in > > the future: > > > > > > Perhaps you can add some logic into your application that would allow > > > those > > > > who spot potential spam to report it and that then would allow you to > > > take > > > > some action. > > > > > > Jeff > > > > > > On Tue, Dec 21, 2010 at 2:12 AM, vrypan <vry...@gmail.com> wrote: > > > > > OK, mystery solved. > > > > > > > Ikai's emails contained the links that were used by spammers, and > > > > > GMail treated them as... spam :-) This is something that the > support > > > > > team might have in mind for the future... > > > > > > > P. > > > > > > > On Dec 21, 7:53 am, vrypan <vry...@gmail.com> wrote: > > > > > > Ikai, thanks for stepping in, but I still can't find any emails > from > > > > > > you in my inbox. > > > > > > Could you please resend whatever you have send me? (BTW, I just > > > > > > received an order receipt from AppEngine, so I'm sure I'm > checking > > > the > > > > > > right email) > > > > > > > > Thank you, > > > > > > > > Panayotis. > > > > > > > > On Dec 20, 11:08 pm, "Ikai Lan (Google)" < > ikai.l+gro...@google.com <ikai.l%2bgro...@google.com>< > ikai.l%2bgro...@google.com <ikai.l%252bgro...@google.com>> > > > <ikai.l%2bgro...@google.com <ikai.l%252bgro...@google.com> < > ikai.l%252bgro...@google.com <ikai.l%25252bgro...@google.com>>> > > > > > > > > wrote: > > > > > > > > > I'm working with him off-list to resolve the issue. > > > > > > > > > In general, it's important to remember that as application > > > developers, > > > > > you > > > > > > > are responsible for the content that is posted to your > application. > > > If > > > > > > > objectionable content is reported that violates the terms of > > > service, > > > > > > > someone from our team will usually email the developers. We > expect > > > a > > > > > > > response within 48 business hours. In most (99.99%) of cases, > we > > > will > > > > > not > > > > > > > disable applications before notifying developers. We ask people > > > > > requesting > > > > > > > takedowns for proof or, in cases of copyright violations, to > follow > > > the > > > > > DMCA > > > > > > > takedown procedures as documented for all Google properties. > > > > > > > > > The type of situations where we'd take down a site while > notifying > > > a > > > > > > > developer at the same time would be, for instance, a site that > > > hosts a > > > > > worm > > > > > > > or exploits end user computer vulnerabilities. > > > > > > > > > -- > > > > > > > Ikai Lan > > > > > > > Developer Programs Engineer, Google App Engine > > > > > > > Blogger:http://googleappengine.blogspot.com > > > > > > > Reddit:http://www.reddit.com/r/appengine > > > > > > > Twitter:http://twitter.com/app_engine > > > > > > > > > On Mon, Dec 20, 2010 at 12:18 PM, Maxim Veksler < > > > ma...@vekslers.org> > > > > > wrote: > > > > > > > > +1 > > > > > > > > > > On Mon, Dec 20, 2010 at 10:10 PM, Joshua Smith < > > > > > joshuaesm...@charter.net>wrote: > > > > > > > > > >> Thanks for posting this to the list. His story was > > > disconcerting, > > > > > and > > > > > > > >> it's good to hear that he didn't respond to your emails. > > > > > > > > > >> -Joshua > > > > > > > > > >> On Dec 20, 2010, at 2:18 PM, Ikai Lan (Google) wrote: > > > > > > > > > >> Hi, > > > > > > > > > >> I sent you an email a week requesting a response. Please > check > > > your > > > > > inbox > > > > > > > >> for emails from me addressed to the billing administrator of > > > your > > > > > > > >> application (vrypan@). Because you didn't respond, I was > forced > > > to > > > > > > > >> disable your application. > > > > > > > > > >> Your application is in violation of our terms of service > because > > > it > > > > > is > > > > > > > >> being targeted by spammers to shorten spam URLs. If we are > > > reported > > > > > > > >> instances of these, we will contact the developers to: > > > > > > > > > >> 1. Remove the content > > > > > > > >> 2. Take aggressive measures to prevent spamming of their > service > > > > > > > > > >> Our terms of service dictate that you are responsible for > > > policing > > > > > the > > > > > > > >> content of your application. If you are in violation, we > will > > > first > > > > > notify > > > > > > > >> you and work with you before disabling your application. > > > However, if > > > > > we do > > > > > > > >> not receive a response, we will go ahead and disable the > > > > > application. > > > > > > > > > >> Please work with me off mailing list to resolve the issue. > > > > > > > > > >> -- > > > > > > > >> Ikai Lan > > > > > > > >> Developer Programs Engineer, Google App Engine > > > > > > > >> Blogger:http://googleappengine.blogspot.com > > > > > > > >> Reddit:http://www.reddit.com/r/appengine > > > > > > > >> Twitter:http://twitter.com/app_engine > > > > > > > > > >> On Sun, Dec 19, 2010 at 1:32 PM, Jorge Guberte < > > > > > jorgegube...@gmail.com>wrote: > > > > > > > > > >>> If that's the case, then the app i'm developing will be > shut > > > for > > > > > sure, > > > > > > > >>> because it extends the Google Contacts platform, making use > of > > > the > > > > > API > > > > > > > >>> Google provides. > > > > > > > >>> Makes no sense, right? > > > > > > > > > >>> 2010/12/19 Philip <philip.mates...@driggle.com> > > > > > > > > > >>> There is no way that the app was disabled because Google > fears > > > > > > > >>>> competition. I'm currently developing a google news like > > > service > > > > > on > > > > > > > >>>> app engine and I got access to the matcher api and > prediction > > > api > > > > > > > >>>> without any problems even though I have told explicitly > that I > > > am > > > > > > > >>>> doing this. I also got always help from Googlers like Ikai > in > > > the > > > > > IRC > > > > > > > >>>> channel. > > > > > > > > > >>>> Besides, I'm pretty sure that it would be *highly* risky > for > > > > > Google to > > > > > > > >>>> disable apps that are competing with their own services. > They > > > > > would > > > > > > > >>>> abuse their online monopoly and this could result in > > > > > astronomically > > > > > > > >>>> huge judicial punishment. > > > > > > > > > >>>> On Dec 18, 8:56 am, Nickolas Daskalou <n...@daskalou.com> > > > wrote: > > > > > > > >>>> > It may have been disabled because it competes with > Google's > > > URL > > > > > > > >>>> > shortening offering (http://goo.gl/). > > > > > > > > > >>>> > Nick > > > > > > > > > >>>> > On 18/12/2010, at 1:21 PM, vrypan <vry...@gmail.com> > wrote: > > > > > > > > > >>>> > > Hi. I've been running my URL shortener, urlborg.com, > on > > > > > appengine > > > > > > > >>>> > > since 2008. Suddenly, yesterday, the app was marked as > > > > > DISABLED by > > > > > > > >>>> > > google, and no one can access it. How do I get in > contact > > > with > > > > > > > >>>> > > someone that can explain what's going on? I feel > really > > > bad > > > > > for the > > > > > > > > > >>>> > > users that relied on my service. > > > > > > > > > >>>> > > I really, really like AppEngine, I mean, if you are > > > offering a > > > > > > > >>>> > > hosting environment, and people are paying for it, you > > > can't > > > > > just > > > > > > > >>>> > > switch off an account, without a warning, or a notice > or > > > > > > > >>>> something... > > > > > > > > > >>>> > > Panayotis > > > > > > > >>>> > > -- > > > > > > > >>>> > > You received this message because you are subscribed > to > > > the > > > > > Google > > > > > > > >>>> > > Groups "Google App Engine" group. > > > > > > > >>>> > > To post to this group, send email to google- > > > > > > > >>>> > > appeng...@googlegroups.com. > > > > > > > >>>> > > To unsubscribe from this group, send email to > > > > > > > >>>> google-appengine+unsubscr...@googlegroups.com<google-appengine%2bunsubscr...@googlegroups.com> > <google-appengine%2bunsubscr...@googlegroups.com<google-appengine%252bunsubscr...@googlegroups.com> > ><google-appengine%2Bunsubscrib > > > e...@googlegroups.com> > > > > > <google-appengine%2bunsubscr...@googlegroups.com<google-appengine%252bunsubscr...@googlegroups.com> > <google-appengine%252bunsubscr...@googlegroups.com<google-appengine%25252bunsubscr...@googlegroups.com> > ><google-appengine%252Bunsub > > > scr...@googlegroups.com> > > > > > > > > > >>>> > > . > > > > > > > >>>> > > For more options, visit this group athttp:// > > > > > > > >>>> groups.google.com/group/google-appengine?hl=en > > > > > > > >>>> > > . > > > > > > > > > >>>> -- > > > > > > > >>>> You received this message because you are subscribed to > the > > > Google > > > > > > > >>>> Groups "Google App Engine" group. > > > > > > > >>>> To post to this group, send email to > > > > > google-appeng...@googlegroups.com. > > > > > > > >>>> To unsubscribe from this group, send email to > > > > > > > >>>> google-appengine+unsubscr...@googlegroups.com<google-appengine%2bunsubscr...@googlegroups.com> > <google-appengine%2bunsubscr...@googlegroups.com<google-appengine%252bunsubscr...@googlegroups.com> > ><google-appengine%2Bunsubscrib > > > e...@googlegroups.com> > > > > > <google-appengine%2bunsubscr...@googlegroups.com<google-appengine%252bunsubscr...@googlegroups.com> > <google-appengine%252bunsubscr...@googlegroups.com<google-appengine%25252bunsubscr...@googlegroups.com> > ><google-appengine%252Bunsub > > > scr...@googlegroups.com> > > > > > > > > > >>>> . > > > > > > > >>>> For more options, visit this group at > > > > > > > >>>>http://groups.google.com/group/google-appengine?hl=en. > > > > > > > > > >>> -- > > > > > > > >>> You received this message because you are subscribed to the > > > Google > > > > > Groups > > > > > > > >>> "Google App Engine" group. > > > > > > > >>> To post to this group, send email to > > > > > google-appeng...@googlegroups.com. > > > > > > > >>> To unsubscribe from this group, send email to > > > > > > > >>> google-appengine+unsubscr...@googlegroups.com<google-appengine%2bunsubscr...@googlegroups.com> > <google-appengine%2bunsubscr...@googlegroups.com<google-appengine%252bunsubscr...@googlegroups.com> > ><google-appengine%2Bunsubscrib > > > e...@googlegroups.com> > > > > > <google-appengine%2bunsubscr...@googlegroups.com<google-appengine%252bunsubscr...@googlegroups.com> > <google-appengine%252bunsubscr...@googlegroups.com<google-appengine%25252bunsubscr...@googlegroups.com> > ><google-appengine%252Bunsub > > > scr...@googlegroups.com> > > > > > > > > > >>> . > > > > > > > >>> For more options, visit this group at > > > > > > > >>>http://groups.google.com/group/google-appengine?hl=en. > > > > > > > > > >> -- > > > > > > > >> You received this message because you are subscribed to the > > > Google > > > > > Groups > > > > > > > >> "Google App Engine" group. > > > > > > > >> To post to this group, send > > > > ... > > > > read more ยป > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to google-appeng...@googlegroups.com. > To unsubscribe from this group, send email to > google-appengine+unsubscr...@googlegroups.com<google-appengine%2bunsubscr...@googlegroups.com> > . > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > > -- *Jeff Schwartz* -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. 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