Thanks for the information, I've never had issues too, but probably that's 
because I come from apache http server background

There were many topics like "outages","500 errors" a while ago, during one 
of them I also saw some occasional 500's, like 10% etc but if you don't use 
a third party service to monitor health  I guess it would be impossible to 
detect these.

It would be great if SLA perks were automatic 

On Saturday, April 28, 2012 8:05:59 PM UTC+3, alex wrote:
>
> It's in the "Customer Must Request Financial Credit" section of the 
> SLA<https://developers.google.com/appengine/sla>, 
> though I've never had to go there because we've never had issues on that 
> level so far.
>
> On Saturday, April 28, 2012 5:08:08 PM UTC+2, Kaan Soral wrote:
>>
>> How does the "the compensation for failure to meet the SLA is a refund of 
>> a portion of your monthly bill" work?
>>
>> Is it manual? Do we have to monitor the app and if a counter-SLA 
>> situation occurs report it?
>>
>> I am just wondering, since GAE is such a great product I never check logs 
>> etc, that's why I like GAE
>> Thanks in Advance
>>
>>

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