You might want to check out proppy's log2bq 
app<http://code.google.com/p/log2bq/> example, 
it's pretty neat and simple. You can basically take your logs and make Big 
Query ingest it (via Cloud Storage + Pipeline), and then do all sorts of 
queries (e.g. you could calc a % of 500 errors not resulted from your code, 
those described as covered by the 
SLA<https://developers.google.com/appengine/sla_error_rate>
).

I guess in some rare cases it might happen that requests won't reach your 
app, not appearing in the logs that is. At that point, if it were happening 
frequently, I wouldn't even be here. At least, not as something 
commercial-related, for which you probably won't even need an SLA. But, 
again, I'm pretty much impressed with AE as a platform product, so I 
personally happy with how things currently are.

On Saturday, April 28, 2012 10:00:24 PM UTC+2, Kaan Soral wrote:
>
> Thanks for the information, I've never had issues too, but probably that's 
> because I come from apache http server background
>
> There were many topics like "outages","500 errors" a while ago, during one 
> of them I also saw some occasional 500's, like 10% etc but if you don't use 
> a third party service to monitor health  I guess it would be impossible to 
> detect these.
>
> It would be great if SLA perks were automatic 
>
> On Saturday, April 28, 2012 8:05:59 PM UTC+3, alex wrote:
>>
>> It's in the "Customer Must Request Financial Credit" section of the 
>> SLA<https://developers.google.com/appengine/sla>, 
>> though I've never had to go there because we've never had issues on that 
>> level so far.
>>
>> On Saturday, April 28, 2012 5:08:08 PM UTC+2, Kaan Soral wrote:
>>>
>>> How does the "the compensation for failure to meet the SLA is a refund 
>>> of a portion of your monthly bill" work?
>>>
>>> Is it manual? Do we have to monitor the app and if a counter-SLA 
>>> situation occurs report it?
>>>
>>> I am just wondering, since GAE is such a great product I never check 
>>> logs etc, that's why I like GAE
>>> Thanks in Advance
>>>
>>>

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