Hello Kaan,
Thank you for following up on Google Groups. We appreciate the time and effort users take in providing the information to us for processing their requests. After reviewing your filed issues of not being able to track error logs before App-Engine, I was able to verify that the Feature Request you had filed has been reopened <https://issuetracker.google.com/112668010>. I would like to let you know that all features regardless of their support level are always taken seriously. The implementation time of requested features depends on its complexity, feasibility and popularity. Please see the following link <https://cloud.google.com/support/docs/issue-trackers> for more information on what to expect when you’ve opened an issue. You had discussed the support process in your initial message, I would like to reassure you that our flexible support extends all users. For instance, our Support Options <https://cloud.google.com/support/#support-options> page provide a overview of what we offer (Basic, Role-Based, Enterprise). You can navigate to the “Free Support Resources” section of the page. This section provides users the ability to access Support Documentation <https://cloud.google.com/support/docs/role-based-support>, Reference Guides <https://cloud.google.com/docs/>, Community Support <https://cloud.google.com/support/docs/community> as well as Billing <https://support.google.com/cloud/contact/cloud_platform_billing> and Phone Billing <https://support.google.com/cloud/contact/cloud_platform_billing>. Among the Free Support Resources discussed above, there is also a option called “Free Trial Technical Support <https://support.google.com/cloud/contact/free_trial_support>”. Once you fill out the form and highlight which area you would like to receive Support in. You can usually expect the requested Support within 1 business day. Our products and platforms rely on experienced users as yourself. Although the Feature Request (#112668010 <https://issuetracker.google.com/112668010>) has been reopened already. We encourage users to create Feature Requests <https://cloud.google.com/support/docs/issue-trackers>and Issue Bug Reports <https://cloud.google.com/support/docs/issue-trackers> as this will help us make our products better. On Friday, October 12, 2018 at 4:45:56 AM UTC-4, Kaan Soral wrote: > > As a follow up, I've logged around 90 502/503 errors around `date: Thu, 11 > Oct 2018 23:15:27 GMT` - Caused by multiple ~minutely outages, I personally > experienced one of them, and checked my logs/noticed the issue, it's been > happening a lot, but it's so much that I don't even bother to check any more > > *As usual, If you look at the App Engine error logs, you can't see any of > these errors or any signs* > > At this point it's no different than a fraud, I've reported this issue > more than 2 months ago, it should've been solved by now - I'm not saying > errors can't or shouldn't happen, but they should be transparent, hiding > errors and outages like this is a deception (my suggestion, add a new log > level, something like a "Network" level error, and log these in that > section, otherwise, these errors will flood everyone's logs) > > I don't even bother making SLA requests any more, the minuscule amounts of > compensations doesn't even make up for the time hunting these issues - and > things don't get better, only worse > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To unsubscribe from this group and stop receiving emails from it, send an email to google-appengine+unsubscr...@googlegroups.com. To post to this group, send email to google-appengine@googlegroups.com. Visit this group at https://groups.google.com/group/google-appengine. To view this discussion on the web visit https://groups.google.com/d/msgid/google-appengine/dd344b8d-eb6b-47e5-889b-69c40b2dcadd%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
