i removed the gw micro folder but removed it after i found it in program file and no dice there. any more suggestions? already called, raul, aaron and mike and still nothing. even created a test user account and nothing. cleared out temp files and still nothing.
On Feb 16, 2010, at 5:35 PM, Marvin Commerford wrote: > Hi. If you get this dll failure you can locate the GW Micro folder and > delete it. I don't know the path for 7 but as an example the XP folder is > something like c:\program files\gw micro\window-eyes. I had to do this on > one machine and when I removed the WE folder the removal tool worked like a > champ. I got this information from a support call and talked to Aaron or > Mike, I don't remember which one of them I got that day but it worked just > the way it was supposed to do when I followed the instructions from GW. Good > luck. > ----- Original Message ----- From: "Brandon Misch" <[email protected]> > To: <[email protected]> > Sent: Tuesday, February 16, 2010 4:25 PM > Subject: Re: Problem installing WE 7.11 under Windows 7 > > > well, speaking of installs, tried reinstalling window-eyes and got a failed > to load dll office.dll setup will now exit. > this happens when i try to uninstall windiow-eyes and get that error also. > even the emergincy utility fails too. > > On Feb 16, 2010, at 2:40 PM, Raul A. Gallegos wrote: > >> Thanks for the update. This is certainly good news. Now make sure to update >> your scripts by choosing alt-f, m, a, alt-u from the Window-Eyes control >> panel. >> >> Many thanks. >> >> On 2/16/2010 2:21 PM, Luciano Ortelli wrote: >>> Hi Raul >>> >>> Window-Eyes 7.11 32 bit has now been installed successfully under Windows 7 >>> and without any problems. The screen reader works fine. Thank you very much >>> for your help and congratulations to GW Micro for their 20 years >>> anniversary >>> and their great product Window-Eyes. >>> >>> Kind regards, >>> >>> Luciano >>> >>> >>> -------------------------------------------------- >>> From: "Raul A. Gallegos" <[email protected]> >>> Sent: Monday, February 15, 2010 2:24 PM >>> To: <[email protected]> >>> Subject: Re: Problem installing WE 7.11 under Windows 7 >>> >>>> Hi. It sounds like something in the installation has been corrupted. Try >>>> this: >>>> >>>> * Insert the 7.11 CD and choose advanced/emergency removal. From the main >>>> setup screen, press A then E. >>>> >>>> * Follow the prompts and reboot your machine. >>>> >>>> * Install 7.11 again and take note in the area where it asks for your >>>> name >>>> and company, that the read only edit box has your serial number. >>> >>> >>> If you reply to this message it will be delivered to the original sender >>> only. If your reply would benefit others on the list and your message is >>> related to GW Micro, then please consider sending your message to >>> [email protected] so the entire list will receive it. >>> >>> GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can >>> manage your list subscription at http://www.gwmicro.com/listserv. >> >> >> -- >> Raul A. Gallegos >> GW Micro Technical Support And Product Specialist >> Voice 260-489-3671, Fax 260-489-2608 >> Web http://www.gwmicro.com >> If you reply to this message it will be delivered to the original sender >> only. If your reply would benefit others on the list and your message is >> related to GW Micro, then please consider sending your message to >> [email protected] so the entire list will receive it. >> >> GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can >> manage your list subscription at http://www.gwmicro.com/listserv. >> > If you reply to this message it will be delivered to the original sender > only. If your reply would benefit others on the list and your message is > related to GW Micro, then please consider sending your message to > [email protected] so the entire list will receive it. > > GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can > manage your list subscription at http://www.gwmicro.com/listserv. > If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
